The “art” of questionnaire construction: some important considerations for manufacturing studies

Abstract

This article reviews research findings related to the “art” of constructing survey questionnaires. It discusses some of the important issues that should be considered in gathering quality data via questionnaires, provides general suggestions for their construction, includes a comprehensive list of important reference sources, and examines some of the survey‐based studies published in Integrated Manufacturing Systems . Constructing a good questionnaire requires a thorough grasp of the intricacies of the topical area and detailed knowledge of the strengths and weaknesses of the different survey administration modes. In addition, questionnaire construction entails close attention to details about the wording of questions, their instructions, their response choices, and their sequence. Most importantly, the research instrument should be refined based on guidance from repeated pretests. Well‐constructed questionnaires can ensure the consistent meaning of the questions across respondents and can contribute to data quality by decreasing both item and unit nonresponse.