Applying Kansei engineering to design logistics services – A case of home delivery service

Evaluating Structural Equation Models with Unobservable Variables and Measurement Error

Claes Fornell, David F. Larcker · Journal of Marketing Research · 1981 · 60.8K citations

Social Sciences, Educational Measurement, Econometrics +15

Multivariate Data Analysis with Readings.

G. S. W. Rutherford, Joseph F. Hair, Rolph E. Anderson et al. · Journal of the Royal Statistical Society Series D (The Statistician) · 1988 · 5.9K citations

Natural Sciences, Data Science, Categorical Data Analysis +5

Multivariate Data Analysis with Readings.

I. T. Jolliffe, Joseph F. Hair, Rolph E. Anderson et al. · Journal of the Royal Statistical Society Series A (Statistics in Society) · 1988 · 5.1K citations

Natural Sciences, Data Science, Categorical Data Analysis +5

Delivering quality service: balancing customer perceptions and expectations

Choice Reviews Online · 1990 · 3.9K citations

Management, Marketing, Quality Management +17

The relationship between total quality management practices and operational performance

Danny Samson, Milé Terziovski · Journal of Operations Management · 1999 · 1.5K citations

Management, Operations Management, Quality Management +14