Human resource performance index in TQM environment

Abstract

The unarguable benefits of Total Quality Management (TQM) are realised through the synergistic, systematic and successful implementation of all the factors affecting it. Extensive literature suggest an infinite number of factors responsible for TQM. The role of people working in and for an organisation has a long-term effect on continuous improvement. The present study is focused on the identification, enumeration and measurement of human resources' contribution to TQM. An attempt has been made to develop a mathematical model for measuring the performance of human resources using a graph theoretic approach. The method is quite flexible as it considers all the factors and the interactions among them. It represents the total contribution of human resources in an organisation in terms of a single numerical index, which can be used to improve, compare and rank organisations in terms of TQM culture. This methodology would equally be useful for HRD departments for carrying out SWOT (Strengths, Weaknesses, Opportunities, and Threats) analysis of human resources.