A Comprehensive View of Parental Satisfaction With Pediatric Emergency Department Visits

Qualitative Data Analysis: An Expanded Sourcebook

Journal of Environmental Psychology · 1994 · 45.6K citations

Social Sciences, Sociology, Data Management +13

The impact of patient-centered care on outcomes.

Moira Stewart, Judith Belle Brown, Allan Donner et al. · PubMed · 2000 · 2.5K citations

Medicine, Communication, Family Medicine +16

Doing Qualitative Research

Benjamin F. Crabtree, W. L. Miller, Melinda M. Swenson · Nursing Research · 1995 · 955 citations

Nursing, Primary Care Nursing, Primary Care +6

Answering Questions: Methodology for Determining Cognitive and Communicative Processes in Survey Research

David W. Stewart, Norbert Schwarz, Seymour Sudman · Journal of Marketing Research · 1996 · 697 citations

Social Sciences, Behavioral Sciences, Psychology +16

Measuring customer satisfaction: Fact and artifact

Robert A. Peterson, William R. Wilson · Journal of the Academy of Marketing Science · 1992 · 665 citations

Business, Marketing, Marketing Management +12