Concepedia

A cross-cultural study of consumer complaining behavior: VCR owners in the U.S. and Puerto Rico

Sigfredo A. Hernandez, William M. Strahle, Hector L. Garcia, Robert C. Sorensen

Journal of Consumer Policy · 1991 · 35 citations · 23 references

Concepts

BusinessMarketingMarketing ManagementConsumer BehaviorComplaint ResolutionConsumer Complaint ResolutionConsumer InvolvementCross-cultural Consumer BehaviorCultural Influences On ConsumptionComplaint-behavior RelationshipsConsumer Complaining BehaviorConsumer Complaint BehaviorConsumer Complaint ManagementConsumer Complaint MechanismsCross-cultural Consumer InvolvementCross-cultural Consumer Response

References

23

Harvard business review

Journal of the American Dietetic Association · 1994 · 46.5K citations

Culture's Consequences: International Differences in Work-Related Values.

Arndt Sorge, Geert Hofstede · Administrative Science Quarterly · 1983 · 15.2K citations

Management, Cultural Studies, Organizational Behavior +13

A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions

Richard L. Oliver · Journal of Marketing Research · 1980 · 9.9K citations

Business, Marketing, Social Psychology +15

Culture's Consequences: International Differences in Work-Related Values

Academy of Management Review · 1981 · 9.4K citations

Management, Cultural Studies, Organizational Behavior +14

The Confucius connection: From cultural roots to economic growth

Geert Hofstede, Michael Harris Bond · Organizational Dynamics · 1988 · 4.4K citations

Social Sciences, Cultural Studies, Economics +16