Professional training as a strategy for staff development

Abstract

Purpose Research studies on training‐job relevance continuously discuss the extent of transfer being found limited. This study aims to focus on exploring trainees' perceptions about the effects of a “Western” professional training program on their skill development and how cultural factors specific to Lebanon influence the learning. Design/methodology/approach This research adopted a mixed method study design. It was conducted in the context of a training services program offered by an HRD department in a large Lebanese financial institution. The sample frame consisted of service employees who were conveniently selected after enrolling in the professional training program. The sample was composed of 120 participants. A total number of 107 questionnaires were completed and 101 questionnaires were usable (82.5 percent response rate). Analysis of the quantitative data was through descriptive statistics. Qualitative data collection was included to corroborate the quantitative data in answering the research questions. The researcher conducted 15 interviews with participants and stakeholders in the training program to get their perceptions of how well the training workshops were helping them develop new skills. Findings This study yielded a broad perspective on issues related to formal training and training transfer in the Lebanese context. The issues explored are related to trainees' attitudes towards the training activities they were exposed to, their perceptions of the impact of training activities on their career development, and their attitudes towards work environment that might predict the transfer of training. Practical implications While professional training programs may lead to motivating trainees to become more committed to work, and enhancing learning skills relevant to individual career development and life‐long learning, such trainings fail to tackle problems specific to a trainee's organizational or cultural needs. In particular, it is often hard to integrate generic training ideas into specific workplace settings. Originality/value This paper provides original information on a topic that is not well researched in the Lebanese context. It identifies needs and offers practical help to HRD practitioners and international consultants, and provides theoretical insights to HRD scholars to better understand the field of HRD in international contexts.