Concepedia

Patient Satisfaction Measurement Strategies: A Comparison of Phone and Mail Methods

Thomas E. Burroughs, Brian Waterman, Jane C. Cira, Radhika Desikan, William Claiborne Dunagan

The Joint Commission Journal on Quality Improvement · 2001 · 64 citations · 33 references

Concepts

PharmacyHealth Services AdministrationHealth Services ResearchPsychometricsCustomer SatisfactionHealth Status MeasurementPatient SatisfactionPatient Satisfaction MeasurementPatient-reported OutcomesQuality Of CarePatient Satisfaction AnalysisPatient Satisfaction EvaluationPatient Satisfaction Survey DesignSatisfaction MeasurementSatisfaction Scale Development

References

33

Mail and Telephone Surveys: The Total Design Method.

Earl Babbie, Don A. Dillman · Contemporary Sociology A Journal of Reviews · 1982 · 6.9K citations

Social Sciences, Educational Measurement, Communication Research Methods +12

Mail and Telephone Surveys: The Total Design Method.

Marie Withers Osmond, Don A. Dillman · Social Forces · 1979 · 5.1K citations

Social Sciences, Educational Measurement, Communication Research Methods +12

Mail and Internet Surveys: The Tailored Design Method

Peter M. Chisnall · Journal of Advertising Research · 2007 · 3.5K citations

Social Sciences, Communication, Experimental Design +10

Why Satisfied Customers Defect

Thomas O. Jones · Harvard business review · 1995 · 2K citations

Business, Marketing, Marketing Management +12

Questions and answers in attitude surveys: Experiments on question form, wording, and context

Computers Environment and Urban Systems · 1990 · 1.7K citations

Social Sciences, Psychology, Social Psychology +12