Concepedia

Department of Administration

DO

810

Publications

18.2K

Citations

37

Authors

Hagåtña

Guam

Other names

doa

Department of Administration is a government institution in Hagåtña, Guam known for management, social sciences, and education.

Top concepts

Social SciencesManagementEducationBusinessPublic PolicyMedicineLawPoliticsHigher EducationSociology

Publications

810

A National Customer Satisfaction Barometer: The Swedish Experience

Claes Fornell · Journal of Marketing · 1992 · 4.7K citations

Productivity, Customer Satisfaction, Service Quality +10

A National Customer Satisfaction Barometer: The Swedish Experience

Claes Fornell · Journal of Marketing · 1992 · 2.3K citations

Productivity, Customer Satisfaction, Service Quality +10

Theory Construction as Disciplined Imagination

Karl E. Weick · Academy of Management Review · 1989 · 1.6K citations

Project Management, Organization Science, Organizational Behavior +21

Treating Progress Functions as a Managerial Opportunity

John M. Dutton, Annie Thomas · Academy of Management Review · 1984 · 712 citations

Engineering, Continual Improvement Process, Project Management +19

Issues in Marketing's use of Multi-Attribute Attitude Models

William L. Wilkie, Edgar A. Pessemier · Journal of Marketing Research · 1973 · 616 citations

Marketing Analytics, Customer Satisfaction, Behavioral Decision Making +16

Rows per page

1–5 of 810

Authors

37

	Publications	Citations	H-Index
LL Linda L. Lyman Department of Administration	51	197	8
LE Lewis E. Patterson Department of Administration	20	474	7
CC C. C. Orr Department of Administration	23	129	7
KA Kinsey Alden Dinan Department of Administration	30	193	6
TA Thriwaty Arsal Department of Administration	52	140	6

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