Concepedia

Service Value Assessment

Service Value Assessment is a systematic evaluation method used in service science to quantify or qualify the value delivered by a service offering, distinguished by its focus on measuring outcomes relative to stakeholder expectations, resource inputs, and strategic objectives within a defined service ecosystem.

145

Publications

12.1K

Citations

369

Authors

202

Institutions

Publications per year

2017–2026

60

Parents

Publications

145

A Multistage Model of Customers' Assessments of Service Quality and Value

Ruth N. Bolton, James H. Drew · Journal of Consumer Research · 1991 · 3K citations

, , +17

Development of a Multi-Dimensional Scale for Measuring the Perceived Value of a Service

James F. Petrick · Journal of Leisure Research · 2002 · 1K citations

, , +10

Measurement of the World City Network

Peter J. Taylor, G. Catalano, D.R.F. Walker · Urban Studies · 2002 · 400 citations

, , +17

Complexity of service value networks: Conceptualization and empirical investigation

Rahul C. Basole, William B. Rouse · IBM Systems Journal · 2008 · 396 citations

, , +15

An ecosystem service value assessment of land-use change on Chongming Island, China

Bin Zhao, Urs P. Kreuter, Bo Li et al. · Land Use Policy · 2004 · 363 citations

, , +16

1–5 of 145

Authors

369

  1. PJ
    Peter J. Taylor

    Loughborough University, United Kingdom

    3 publications · 623 citations

    3

    h-index

  2. PB
    Paul B. Kantor

    Rutgers, The State University of New Jersey, United States

    3 publications · 227 citations

    3

    h-index

  3. TS
    Tefko Saračević

    Rutgers, The State University of New Jersey, United States

    3 publications · 227 citations

    3

    h-index

  4. HD
    Hua Dai

    University of North Carolina at Greensboro, United States

    1 publications · 17 citations

    2

    h-index

  5. GP
    Giuditta Pezzotta

    University of Bergamo, Italy

    2 publications · 59 citations

    2

    h-index

1–5 of 369

Institutions

202

  1. Chinese Academy of Sciences

    Beijing, China

    4 h-index

    8 publications

    787 citations

  2. The University of Melbourne

    Melbourne, Australia

    3 h-index

    5 publications

    132 citations

  3. Rutgers, The State University of New Jersey

    New Brunswick, United States

    3 h-index

    6 publications

    454 citations

  4. Loughborough University

    Loughborough, United Kingdom

    3 h-index

    5 publications

    1.1K citations

  5. Linköping University

    Linköping, Sweden

    3 h-index

    5 publications

    572 citations

  6. University of Calabria

    Rende, Italy

    2 h-index

    2 publications

    526 citations

  7. Texas A&M University

    College Station, United States

    2 h-index

    2 publications

    592 citations

  8. VTT Technical Research Centre of Finland

    Espoo, Finland

    2 h-index

    5 publications

    98 citations

1–8 of 202

Venues

  1. 4

    h-index

  2. Service Science

    4 publications · 84 citations

    4

    h-index

  3. Service Industries Journal

    2 publications · 41 citations

    3

    h-index

  4. Journal of the American Society for Information Science

    JASIS · 3 publications · 227 citations

    3

    h-index

  5. Ecological Indicators

    3 publications · 114 citations

    3

    h-index

1–5