Concepedia

Service User Experience

Service User Experience is a construct within the field of supported housing that denotes the holistic evaluation of the quality, accessibility, and responsiveness of support services as perceived and reported by individuals receiving housing-related support, distinguishing it from systemic or provider-oriented assessments by centering subjective lived experience and personal outcomes in the service delivery process.

440

Publications

18.9K

Citations

1.5K

Authors

564

Institutions

Publications per year

2017–2026

156

Parents

Publications

440

A paradigm shift: relationships in trauma-informed mental health services

Angela Sweeney, Beth Filson, Angela Kennedy et al. · BJPsych Advances · 2018 · 507 citations · Full text

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Evaluating a servicescape: the effect of cognition and emotion

Ingrid Y. Lin · International Journal of Hospitality Management · 2004 · 500 citations

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Value in use through service experience

Sara Sandström, Bo Edvardsson, Per Kristensson et al. · Managing Service Quality · 2008 · 492 citations

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Consumers’ emotional responses to service encounters

Linda L. Price, Eric J. Arnould, Sheila L. Deibler · International Journal of Service Industry Management · 1995 · 426 citations

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Recovery-oriented professionals: Helping relationships in mental health services

Marit Borg, Kristjana Kristiansen · Journal of Mental Health · 2004 · 335 citations

, , +12

1–5 of 440

Authors

1.5K

  1. DR
    Diana Rose

    King's College London, United Kingdom

    9 publications · 539 citations

    9

    h-index

  2. SJ
    Sonia Johnson

    University College London, United Kingdom

    7 publications · 354 citations

    7

    h-index

  3. SG
    Steve Gillard

    St George's, University of London, United Kingdom

    7 publications · 763 citations

    7

    h-index

  4. TW
    Til Wykes

    King's College London, United Kingdom

    6 publications · 352 citations

    6

    h-index

  5. BL
    Brynmor Lloyd‐Evans

    University College London, United Kingdom

    6 publications · 274 citations

    6

    h-index

1–5 of 1.5K

Institutions

564

  1. King's College London

    London, United Kingdom

    24 h-index

    90 publications

    3.8K citations

  2. University of Manchester

    Manchester, United Kingdom

    17 h-index

    85 publications

    4.4K citations

  3. University College London

    London, United Kingdom

    16 h-index

    70 publications

    3K citations

  4. St George's, University of London

    London, United Kingdom

    11 h-index

    34 publications

    1.4K citations

  5. Trinity College Dublin

    Dublin, Ireland

    10 h-index

    22 publications

    744 citations

  6. University of Nottingham

    Nottingham, United Kingdom

    10 h-index

    28 publications

    1.1K citations

  7. Greater Manchester Mental Health NHS Foundation Trust

    Prestwich, United Kingdom

    10 h-index

    35 publications

    1.5K citations

  8. University of Warwick

    Coventry, United Kingdom

    10 h-index

    19 publications

    1.6K citations

1–8 of 564

Venues

  1. Journal of Mental Health

    17 publications · 1.3K citations

    16

    h-index

  2. Social Work Education

    16 publications · 426 citations

    14

    h-index

  3. Journal of Psychiatric and Mental Health Nursing

    16 publications · 568 citations

    14

    h-index

  4. International Journal of Mental Health Nursing

    12 publications · 578 citations

    12

    h-index

  5. Nurse Education Today

    12 publications · 376 citations

    11

    h-index

1–5