Concepedia

Ingrid Y. Lin

IY

Statistics

Publications

15

Citations

1.6K

H-Index

15

Active since

2004

Affiliations

University of Hawaiʻi at Mānoa(Current)

Pennsylvania State University

Ingrid Y. Lin is an author at University of Hawaiʻi at Mānoa specializing in customer satisfaction, hospitality management, and management.

Publications per year

2004–2022

15

Publications

15

Evaluating a servicescape: the effect of cognition and emotion

Ingrid Y. Lin · International Journal of Hospitality Management · 2004 · 500 citations

Social Sciences, Psychology, Cognitive Psychology +5

Restaurant Servicescape, Service Encounter, and Perceived Congruency on Customers' Emotions and Satisfaction

Ingrid Y. Lin, Anna S. Mattila · Journal of Hospitality Marketing & Management · 2010 · 326 citations · Full text

Business, Hospitality Management, Social Psychology +17

The Value of Service Robots from the Hotel Guest’s Perspective: A Mixed-Method Approach

Ingrid Y. Lin, Anna S. Mattila · International Journal of Hospitality Management · 2021 · 196 citations

Management, Hospitality Management, Tourism Management +16

Servicescape moderation on personality traits, emotions, satisfaction, and behaviors

Ingrid Y. Lin, Reginald Worthley · International Journal of Hospitality Management · 2011 · 115 citations

Business, Marketing, Psychology +10

Effects of visual servicescape aesthetics comprehension and appreciation on consumer experience

Ingrid Y. Lin · Journal of Services Marketing · 2016 · 107 citations

Business, Marketing, Consumer Behavior +8

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