Concepedia

Service Standards

Service Standards is a formal framework within service management that specifies the minimum acceptable levels of service quality, consistency, and performance expectations established to ensure effective delivery across customer interactions in hospitality, public, and retail service environments.

410

Publications

27.4K

Citations

857

Authors

389

Institutions

Publications per year

2017–2026

30

Parents

Children

Publications

410

DAML-S: semantic markup for web services

Anupriya Ankolekar, Mark Burstein, Jerry R. Hobbs et al. · 2001 · 2.4K citations

, , +16

Web services orchestration and choreography

Chris Peltz · Computer · 2003 · 1.1K citations

, , +17

The WSLA Framework: Specifying and Monitoring Service Level Agreements for Web Services

Alexander Keller, Heiko Ludwig · Journal of Network and Systems Management · 2003 · 885 citations

, , +13

Dineserv: A Tool for Measuring Service Quality in Restaurants

Pete Stevens, Bonnie J. Knutson, Mark Patton · Cornell Hotel and Restaurant Administration Quarterly · 1995 · 834 citations

, , +17

The Web Service Modeling Framework WSMF

Dieter Fensel · Electronic Commerce Research and Applications · 2002 · 833 citations

, , +12

1–5 of 410

Authors

857

  1. EM
    E. Michael Maximilien

    North Carolina State University, United States

    6 publications · 1.3K citations

    6

    h-index

  2. MP
    Munindar P. Singh

    North Carolina State University, United States

    6 publications · 1.3K citations

    6

    h-index

  3. EA
    Eyhab Al‐Masri

    University of Guelph, Canada

    4 publications · 891 citations

    4

    h-index

  4. WE
    W. Emmerich

    University College London, United Kingdom

    4 publications · 428 citations

    4

    h-index

  5. QH
    Qusay H. Mahmoud

    Ontario Tech University, Canada

    4 publications · 891 citations

    4

    h-index

1–5 of 857

Institutions

389

  1. IBM (United States)

    Armonk, United States

    12 h-index

    32 publications

    6.6K citations

  2. North Carolina State University

    Raleigh, United States

    6 h-index

    7 publications

    1.4K citations

  3. University of Guelph

    Guelph, Canada

    5 h-index

    9 publications

    1.8K citations

  4. IBM Research - Thomas J. Watson Research Center

    Yorktown Heights, United States

    5 h-index

    25 publications

    3.8K citations

  5. Hewlett-Packard (United States)

    Palo Alto, United States

    5 h-index

    7 publications

    1.3K citations

  6. Eindhoven University of Technology

    Eindhoven, The Netherlands

    4 h-index

    8 publications

    200 citations

  7. University of the Basque Country

    Leioa, Spain

    4 h-index

    10 publications

    251 citations

  8. Cornell University

    Ithaca, United States

    4 h-index

    4 publications

    94 citations

1–8 of 389

Venues

  1. IEEE Internet Computing

    13 publications · 1.7K citations

    13

    h-index

  2. 8

    h-index

  3. Service Industries Journal

    8 publications · 350 citations

    8

    h-index

  4. IEEE Communications Magazine

    7 publications · 374 citations

    7

    h-index

  5. The Journal of Academic Librarianship

    6 publications · 254 citations

    6

    h-index

1–5