Concepedia

Service Scape Design

Service Scape Design is a multidimensional environmental framework that systematically structures the physical, ambient, and social elements of a retail environment to shape customer experiences and behaviors within flagship store contexts.

4

Publications

234

Citations

9

Authors

6

Institutions

Publications per year

2017–2026

3

Parents

Publications

4

E‐scapes: The electronic physical environment and service tangibility

Stephen K. Koernig · Psychology and Marketing · 2003 · 158 citations

, , +17

Visual service scape aesthetics and consumer response: a holistic model

Deepak S. Kumar, Keyoor Purani, Sunil Sahadev · Journal of Services Marketing · 2017 · 45 citations · Full text

, , +15

Online servicescape dimensions as predictors of website trust in the South African domestic airline industry

S W KÃ ⁄ hn, Hester Spies, Daniël J. Petzer · Southern African Business Review · 2019 · 18 citations · Full text

, , +16

ENGAGING END USERS IN AN AI-ENABLED SMART SERVICE DESIGN - THE APPLICATION OF THE SMART SERVICE BLUEPRINT SCAPE (SSBS) FRAMEWORK

Fan Li, Yuan Lü · Proceedings of the Design Society · 2021 · 13 citations · Full text

, , +13

1–4 of 4

Authors

9

  1. YL
    Yuan Lü

    Eindhoven University of Technology, Netherlands

    1 publications · 13 citations

    1

    h-index

  2. DS
    Deepak S. Kumar

    Indian Institute of Management Kozhikode, India

    1 publications · 45 citations

    1

    h-index

  3. SS
    Sunil Sahadev

    University of Sheffield, United Kingdom

    1 publications · 45 citations

    1

    h-index

  4. FL
    Fan Li

    Wageningen University & Research, Netherlands

    1 publications · 13 citations

    1

    h-index

  5. SW
    S W KÃ ⁄ hn

    North-West University, South Africa

    1 publications · 18 citations

    1

    h-index

1–5 of 9

Institutions

6

  1. Eindhoven University of Technology

    Eindhoven, The Netherlands

    1 h-index

    2 publications

    26 citations

  2. University of Salford

    Salford, United Kingdom

    1 h-index

    1 publications

    45 citations

  3. Indian Institute of Management Kozhikode

    Kozhikode, India

    1 h-index

    1 publications

    45 citations

  4. North-West University

    Potchefstroom, South Africa

    1 h-index

    3 publications

    54 citations

  5. California State University, Fullerton

    Fullerton, United States

    1 h-index

    1 publications

    158 citations

  6. Amrita Vishwa Vidyapeetham

    Coimbatore, India

    1 h-index

    1 publications

    45 citations

1–6 of 6

Venues

  1. Proceedings of the Design Society

    1 publications · 13 citations

    1

    h-index

  2. Southern African Business Review

    SABR · 1 publications · 18 citations

    1

    h-index

  3. Journal of Services Marketing

    1 publications · 45 citations

    1

    h-index

  4. Psychology and Marketing

    1 publications · 158 citations

    1

    h-index

1–4