Service Guarantees is a formal assurance provided by a service provider that defines specific performance standards and outlines remedies or compensations if those standards are not met, distinguishing it from general service promises by its explicit, measurable, and enforceable commitments.
306
Publications
16.6K
Citations
748
Authors
298
Institutions
Publications per year
2017–2026
33
Parents
Publications
306
1–5 of 306
Authors
748
- CC
6
h-index
- DD
5
h-index
- RC
5
h-index
- MA
4
h-index
- BS
4
h-index
1–5 of 748
Institutions
298
University of California San Diego
San Diego, United States
8 h-index
12 publications
1.3K citations
University of Virginia
Charlottesville, United States
8 h-index
19 publications
2.5K citations
National Tsing Hua University
Hsinchu, Taiwan
7 h-index
11 publications
684 citations
The Ohio State University
Columbus, United States
7 h-index
14 publications
454 citations
National University of Singapore
Singapore, Singapore
6 h-index
9 publications
574 citations
IBM Research - Thomas J. Watson Research Center
Yorktown Heights, United States
6 h-index
10 publications
157 citations
University of Toronto
Toronto, Canada
6 h-index
17 publications
736 citations
University of Illinois Urbana-Champaign
Urbana, United States
6 h-index
12 publications
444 citations
1–8 of 298
Venues
- IEEE/ACM Transactions on Networking
TON · 15 publications · 1.1K citations
14
h-index
- IEEE Journal on Selected Areas in Communications
8 publications · 685 citations
8
h-index
- IEEE Communications Magazine
8 publications · 461 citations
8
h-index
- Journal of Services Marketing
7 publications · 364 citations
7
h-index
- Journal of Service Research
JSR · 4 publications · 219 citations
4
h-index
1–5