Concepedia

Service Design Visualization

Service Design Visualization is a representational method within service design that systematically graphically maps service processes, stakeholder interactions, and operational components to make intangible service experiences tangible, analyzable, and improvable.

13

Publications

1.6K

Citations

30

Authors

18

Institutions

Publications per year

2017–2026

2

Parents

Publications

13

Service Blueprinting: A Practical Technique for Service Innovation

Mary Jo Bitner, Amy L. Ostrom, Felicia N. Morgan · California Management Review · 2008 · 1.2K citations

, , +17

Value visualization in Product Service Systems preliminary design

Alessandro Bertoni, Marco Bertoni, Ola Isaksson · Journal of Cleaner Production · 2013 · 73 citations · Full text

, , +14

Designing sustainable services with the ECO-Service design method: Bridging user experience with environmental performance

Jorge Sierra-Pérez, Jorge Teixeira, Carlos Romero-Piqueras et al. · Journal of Cleaner Production · 2021 · 48 citations · Full text

, , +15

Visualizations as Tools for Research: Service Designers on Visualizations

Fabian Segelström · Nordic design research conference · 2009 · 45 citations · Full text

, , +6

Communicating through Visualizations: Service Designers on Visualizing User Research

Fabian Segelström · 2009 · 38 citations · Full text

, , +8

1–5 of 13

Authors

30

  1. FS
    Fabian Segelström

    Linköping University, Sweden

    4 publications · 131 citations

    4

    h-index

  2. SK
    Sun K. Kim

    Northwestern University, United States

    2 publications · 33 citations

    2

    h-index

  3. MO
    Masanori Ozawa

    Stanford University, United States

    2 publications · 33 citations

    2

    h-index

  4. YK
    Yuji Kyoya

    Toshiba (Japan), Japan

    2 publications · 33 citations

    2

    h-index

  5. NU
    Naoshi Uchihira

    Toshiba (Japan), Japan

    2 publications · 33 citations

    2

    h-index

1–5 of 30

Institutions

18

  1. Linköping University

    Linköping, Sweden

    3 h-index

    3 publications

    98 citations

  2. Toshiba (Japan)

    Tokyo, Japan

    2 h-index

    8 publications

    132 citations

  3. Stanford University

    Stanford, United States

    2 h-index

    4 publications

    66 citations

  4. University of Rome Tor Vergata

    Rome, Italy

    1 h-index

    1 publications

    32 citations

  5. Blekinge Institute of Technology

    Karlskrona, Sweden

    1 h-index

    1 publications

    73 citations

  6. Mondragon Unibertsitatea

    Arrasate / Mondragón, Spain

    1 h-index

    3 publications

    66 citations

  7. University of Bath

    Bath, United Kingdom

    1 h-index

    1 publications

    26 citations

  8. University of West Florida

    Pensacola, United States

    1 h-index

    1 publications

    1.2K citations

1–8 of 18

Venues

  1. Journal of Cleaner Production

    2 publications · 121 citations

    2

    h-index

  2. 2

    h-index

  3. Industrial Marketing Management

    1 publications · 22 citations

    1

    h-index

  4. 1

    h-index

  5. KTH Publication Database DiVA (KTH Royal Institute of Technology)

    Repository · 1 publications · 33 citations

    1

    h-index

1–5