Concepedia

Retail Service Analytics

Retail Service Analytics is a specialized field of study within retail management that employs data-driven methods to evaluate and optimize service quality, customer experiences, and operational efficiency specific to retail environments.

19

Publications

857

Citations

41

Authors

30

Institutions

Publications per year

2017–2026

6

Parents

Children

Publications

19

Business applications of data mining

Chidanand Apté, Bing Liu, Edwin Pednault et al. · Communications of the ACM · 2002 · 176 citations

, , +13

An empirical study of the performance impact of computerization in the retail industry

Thompson S.H. Teo, Poh Kam Wong · Omega · 1998 · 136 citations

, , +16

A text analytics approach for online retailing service improvement: Evidence from Twitter

Noor Farizah Ibrahim, Xiaojun Wang · Decision Support Systems · 2019 · 136 citations · Full text

, , +14

Mystery Shopper Benchmarking of Durable-Goods Chains and Stores

Adam Finn · Journal of Service Research · 2001 · 77 citations

, , +13

A data-driven framework for predicting weather impact on high-volume low-margin retail products

Gylian Verstraete, El‐Houssaine Aghezzaf, Bram Desmet · Journal of Retailing and Consumer Services · 2019 · 52 citations

, , +16

1–5 of 19

Authors

41

  1. YM
    Yoichi Motomura

    National Institute of Advanced Industrial Science and Technology, Japan

    3 publications · 46 citations

    3

    h-index

  2. TT
    Takeshi Takenaka

    National Institute of Advanced Industrial Science and Technology, Japan

    3 publications · 46 citations

    3

    h-index

  3. TI
    Tsukasa Ishigaki

    National Institute of Advanced Industrial Science and Technology, Japan

    3 publications · 46 citations

    3

    h-index

  4. JP
    Juan Pedro López

    Universidad Politécnica de Madrid, Spain

    1 publications · 24 citations

    1

    h-index

  5. FÁ
    Federico Álvarez

    Universidad Politécnica de Madrid, Spain

    1 publications · 24 citations

    1

    h-index

1–5 of 41

Institutions

30

  1. National Institute of Advanced Industrial Science and Technology

    Tsukuba, Japan

    3 h-index

    8 publications

    119 citations

  2. Babson College

    Wellesley, United States

    1 h-index

    1 publications

    17 citations

  3. University of South Australia

    Adelaide, Australia

    1 h-index

    4 publications

    60 citations

  4. Oakland University

    Rochester, United States

    1 h-index

    1 publications

    38 citations

  5. Tohoku University

    Sendai, Japan

    1 h-index

    1 publications

    19 citations

  6. Flanders Make (Belgium)

    Lommel, Belgium

    1 h-index

    1 publications

    52 citations

  7. Sogang University

    Seoul, South Korea

    1 h-index

    1 publications

    38 citations

  8. IBM Research - Thomas J. Watson Research Center

    Yorktown Heights, United States

    1 h-index

    2 publications

    352 citations

1–8 of 30

Venues

  1. Journal of Retailing and Consumer Services

    3 publications · 77 citations

    3

    h-index

  2. Journal of Service Research

    JSR · 1 publications · 77 citations

    1

    h-index

  3. Decision Support Systems

    1 publications · 136 citations

    1

    h-index

  4. 1

    h-index

  5. Omega

    1 publications · 136 citations

    1

    h-index

1–5