Queue Analytics is a methodological framework within retail service analytics that systematically measures, models, and optimizes customer waiting behaviors in service queues through the analysis of temporal, spatial, and behavioral data to enhance service efficiency and customer experience.
10
Publications
207
Citations
32
Authors
16
Institutions
Publications per year
2017–2026
3
Parents
Publications
10
Inferring Balking Behavior From Transactional Data
Lee K. Jones · Operations Research · 1999 · 31 citations
Linking Marketing and Operations
Shane Evangelist, Badger Godwin, Joey Johnson et al. · Journal of Service Research · 2002 · 25 citations
Towards the better management of tourist queues
Philip L. Pearce · Tourism Management · 1989 · 23 citations
1–5 of 10
Authors
32
- YL
2
h-index
- SX
2
h-index
- AP
1
h-index
- KK
1
h-index
- RM
1
h-index
1–5 of 32
Institutions
16
Institute for Infocomm Research
Singapore, Singapore
2 h-index
5 publications
58 citations
Universidad Politécnica de Madrid
Madrid, Spain
1 h-index
6 publications
210 citations
IBM (United States)
Armonk, United States
1 h-index
1 publications
25 citations
Walker (United States)
Wilsonville, United States
1 h-index
1 publications
25 citations
RMIT University
Melbourne, Australia
1 h-index
3 publications
48 citations
Digital Equipment (Germany)
Hennef, Germany
1 h-index
1 publications
25 citations
Block Center
Skokie, United States
1 h-index
1 publications
25 citations
Chinese Academy of Sciences
Beijing, China
1 h-index
1 publications
10 citations
1–8 of 16
Venues
- Operations Research
1 publications · 31 citations
1
h-index
- Tourism Management
1 publications · 23 citations
1
h-index
- Manufacturing & Service Operations Management
1 publications · 25 citations
1
h-index
- Journal of the Association for Information Systems
JAIS · 1 publications · 16 citations
1
h-index
- Movebank
Repository · 1 publications · 10 citations
1
h-index
1–5