Concepedia

Repeat Business

Repeat Business is a scholarly contribution that represents a subsequent application or extension of a prior academic method, model, framework, theory, construct, dataset, task, or metric within the same domain, distinguished by its reliance on established intellectual foundations to generate new insights or validate existing knowledge.

68

Publications

11.3K

Citations

125

Authors

74

Institutions

Publications per year

2017–2026

18

Parents

Publications

68

A National Customer Satisfaction Barometer: The Swedish Experience

Claes Fornell · Journal of Marketing · 1992 · 4.7K citations

, , +12

A National Customer Satisfaction Barometer: The Swedish Experience

Claes Fornell · Journal of Marketing · 1992 · 2.3K citations

, , +12

Repeat-Buying: Facts, Theory and Applications.

Norman Pigden, Adam Ehrenberg · Journal of the Royal Statistical Society Series D (The Statistician) · 1991 · 424 citations

, , +7

A Practice Perspective on Technology-Mediated Network Relations: The Use of Internet-Based Self-Serve Technologies

Ulrike Schultze, Wanda J. Orlikowski · Information Systems Research · 2004 · 385 citations

, , +16

Are Your Satisfied Customers Loyal?

Iselin Skogland, Judy A. Siguaw · Cornell Hotel and Restaurant Administration Quarterly · 2004 · 340 citations

, , +13

1–5 of 68

Authors

125

  1. SK
    Samuel Kruger

    The University of Texas at Austin, United States

    2 publications · 58 citations

    2

    h-index

  2. CF
    Claes Fornell

    University of Michigan, United States

    2 publications · 7.1K citations

    2

    h-index

  3. AA
    Andrea Allen

    Clayton State University, United States

    2 publications · 76 citations

    2

    h-index

  4. GM
    Gonzalo Maturana

    Emory University, United States

    2 publications · 58 citations

    2

    h-index

  5. TH
    Terrence Hendershott

    University of California, Berkeley, United States

    2 publications · 203 citations

    2

    h-index

1–5 of 125

Institutions

74

  1. Emory University

    Atlanta, United States

    3 h-index

    2 publications

    58 citations

  2. Cornell University

    Ithaca, United States

    3 h-index

    5 publications

    884 citations

  3. Lancaster University

    Lancaster, United Kingdom

    2 h-index

    3 publications

    415 citations

  4. Southern Methodist University

    Dallas, United States

    2 h-index

    2 publications

    441 citations

  5. University College London

    London, United Kingdom

    2 h-index

    2 publications

    46 citations

  6. The University of Texas at Austin

    Austin, United States

    2 h-index

    2 publications

    58 citations

  7. University of Missouri–St. Louis

    St Louis, United States

    2 h-index

    2 publications

    76 citations

  8. Clayton State University

    Morrow, United States

    2 h-index

    2 publications

    76 citations

1–8 of 74

Venues

  1. 4

    h-index

  2. SSRN Electronic Journal

    Repository · 3 publications · 106 citations

    3

    h-index

  3. Journal of Travel & Tourism Marketing

    JTTM · 2 publications · 94 citations

    2

    h-index

  4. e-Service Journal

    2 publications · 60 citations

    2

    h-index

  5. Journal of Marketing

    JM · 2 publications · 7.1K citations

    2

    h-index

1–5