Concepedia

Refund Processing

Refund Processing is an operational sub-process within revenue cycle management that encompasses the verification, authorization, recording, and disbursement of repayments of previously received funds to payers or customers arising from overpayments, cancellations, or adjustments, in accordance with organizational policies, contractual terms, and regulatory requirements.

19

Publications

750

Citations

54

Authors

31

Institutions

Publications per year

2017–2026

7

Parents

Children

Publications

19

Retail–collection network design under deposit–refund

Rico Wojanowski, Vedat Verter, Tamer Boyacı · Computers & Operations Research · 2005 · 150 citations

, , +11

Supply chain coordination with customer returns and refund-dependent demand

Jian Liu, Benny Mantin, Haiyan Wang · International Journal of Production Economics · 2013 · 71 citations · Full text

, , +9

Simultaneous versus sequential public good provision and the role of refunds — An experimental study

Jennifer C. Coats, Timothy J. Gronberg, Brit Grosskopf · Journal of Public Economics · 2008 · 68 citations

, , +10

“No return, no refund”: an analysis of deposit-refund systems

Praveen Kulshreshtha, Sudipta Sarangi · Journal of Economic Behavior & Organization · 2001 · 52 citations

, , +14

The impact of customer returns and bidirectional option contract on refund price and order decisions

Chong Wang, Jing Chen, Xu Chen · European Journal of Operational Research · 2018 · 51 citations

, , +11

1–5 of 19

Authors

54

  1. OS
    Oz Shy

    University of Haifa, Israel

    2 publications · 31 citations

    2

    h-index

  2. SR
    Staffan Ringbom

    University of Michigan, United States

    2 publications · 31 citations

    2

    h-index

  3. BG
    Brit Grosskopf

    University of Exeter, United Kingdom

    1 publications · 68 citations

    1

    h-index

  4. SX
    Stuart X. Zhu

    University of Groningen, Netherlands

    1 publications · 39 citations

    1

    h-index

  5. GS
    Gwo‐Ji Sheen

    National Central University, Taiwan

    1 publications · 26 citations

    1

    h-index

1–5 of 54

Institutions

31

  1. Northwestern University

    Evanston, United States

    1 h-index

    1 publications

    29 citations

  2. University of Groningen

    Groningen, The Netherlands

    1 h-index

    3 publications

    117 citations

  3. University Niccolò Cusano

    Rome, Italy

    1 h-index

    1 publications

    49 citations

  4. University of Piraeus

    Piraeus, Greece

    1 h-index

    1 publications

    20 citations

  5. Universidad de Granada

    Granada, Spain

    1 h-index

    2 publications

    36 citations

  6. University of Michigan

    Ann Arbor, United States

    1 h-index

    1 publications

    11 citations

  7. Fukushima University

    Fukushima, Japan

    1 h-index

    1 publications

    41 citations

  8. Texas A&M University

    College Station, United States

    1 h-index

    2 publications

    136 citations

1–8 of 31

Venues

  1. Journal of Cleaner Production

    2 publications · 80 citations

    2

    h-index

  2. Journal of Retailing and Consumer Services

    1 publications · 18 citations

    1

    h-index

  3. International Journal of Production Economics

    1 publications · 71 citations

    1

    h-index

  4. International Journal of Research in Marketing

    IJRM · 1 publications · 39 citations

    1

    h-index

  5. Computers & Operations Research

    1 publications · 150 citations

    1

    h-index

1–5