Concepedia

Performance Standardization

Performance Standardization is a methodological construct within service standardization that specifies uniform criteria for measuring and regulating the execution quality and outcomes of service delivery processes.

19

Publications

640

Citations

42

Authors

34

Institutions

Publications per year

2017–2026

7

Parents

Publications

19

ISO 9000 series of standards: comparison of manufacturing and service organisations

Prakash J. Singh, Feng Mei, Alan Jay Smith · International Journal of Quality & Reliability Management · 2006 · 109 citations

, , +12

Performance consequences of marketing standardization/adaptation: A systematic literature review and future research agenda

Timo Mandler, Burcu Sezen, Jieke Chen et al. · Journal of Business Research · 2021 · 95 citations

, , +16

The effect of standardization and customization on service satisfaction

Guangping Wang, Jianling Wang, Xiaoqin Ma et al. · Journal of Service Science · 2010 · 66 citations

, , +12

What is process standardization

Björn Münstermann, Tim Weitzel · 2008 · 43 citations

, , +10

Institutional distance among country influences and environmental performance standardization in multinational enterprises

Javier Aguilera‐Caracuel, Eugenio M. Fedriani, Blanca L. Delgado‐Márquez · Journal of Business Research · 2014 · 34 citations · Full text

, , +17

1–5 of 19

Authors

42

  1. JW
    Jianling Wang

    Xi'an Jiaotong University, China

    1 publications · 66 citations

    1

    h-index

  2. XM
    Xiaoqin Ma

    Nanjing University of Aeronautics and Astronautics, China

    1 publications · 66 citations

    1

    h-index

  3. AÖ
    Ayşegül Özsomer

    Koç University, Türkiye

    1 publications · 95 citations

    1

    h-index

  4. MM
    Mario Merri

    European Space Operations Centre, Germany

    1 publications · 15 citations

    1

    h-index

  5. HA
    Herman Aguinis

    George Washington University, United States

    1 publications · 20 citations

    1

    h-index

1–5 of 42

Institutions

34

  1. Robert Bosch (Germany)

    Stuttgart, Germany

    1 h-index

    1 publications

    15 citations

  2. Sheffield Hallam University

    Sheffield, United Kingdom

    1 h-index

    1 publications

    23 citations

  3. Beijing Transportation Research Center

    Beijing, China

    1 h-index

    3 publications

    36 citations

  4. Universidad de Los Andes

    Bogotá, Colombia

    1 h-index

    1 publications

    95 citations

  5. The University of Melbourne

    Melbourne, Australia

    1 h-index

    3 publications

    327 citations

  6. TBS Education

    Toulouse, France

    1 h-index

    1 publications

    95 citations

  7. West Suffolk NHS Foundation Trust

    Bury St, United Kingdom

    1 h-index

    1 publications

    23 citations

  8. Koç University

    Istanbul, Türkiye

    1 h-index

    1 publications

    95 citations

1–8 of 34

Venues

  1. Journal of Business Research

    JBR · 2 publications · 129 citations

    3

    h-index

  2. Journal of Service Science

    1 publications · 66 citations

    1

    h-index

  3. Climate Policy

    1 publications · 34 citations

    1

    h-index

  4. Evaluation and Program Planning

    1 publications · 23 citations

    1

    h-index

  5. Production Engineering Archives

    1 publications · 16 citations

    1

    h-index

1–5