Concepedia

Interactive Service Interfaces

Interactive Service Interfaces is a computational system architecture that enables users to directly access, navigate, and execute service functions through real-time responsive modalities, distinguishing itself from passive or linear service delivery mechanisms by supporting bidirectional user-system communication within self-service systems.

32

Publications

1.8K

Citations

106

Authors

55

Institutions

Publications per year

2017–2026

8

Parents

Publications

32

Interactive Services: A Framework, Synthesis and Research Directions

Ruth N. Bolton, Shruti Saxena-Iyer · Journal of Interactive Marketing · 2009 · 387 citations

, , +12

The dark side of AI-powered service interactions: exploring the process of co-destruction from the customer perspective

Daniela Castillo, Ana Isabel Canhoto, Emanuel Said · Service Industries Journal · 2020 · 254 citations · Full text

, , +17

Analyzing Customer Experience Feedback Using Text Mining

Francisco Villarroel Ordenes, Babis Theodoulidis, Jamie Burton et al. · Journal of Service Research · 2014 · 185 citations · Full text

, , +17

How to leverage anthropomorphism for chatbot service interfaces: The interplay of communication style and personification

Andreas Janson · Computers in Human Behavior · 2023 · 150 citations · Full text

, , +15

ClicO FS: an interactive web-based service of Circos

Wei-Hien Cheong, Yung-Chie Tan, Soon-Joo Yap et al. · Bioinformatics · 2015 · 110 citations · Full text

, , +7

1–5 of 32

Authors

106

  1. WR
    William R. Mark

    The University of Texas at Austin, United States

    2 publications · 49 citations

    2

    h-index

  2. SY
    Soon-Joo Yap

    Universiti Putra Malaysia, Malaysia

    1 publications · 110 citations

    1

    h-index

  3. RT
    Roberta Tassi

    Domus Academy, Italy

    1 publications · 41 citations

    1

    h-index

  4. DI
    Djilali Idoughi

    University of Béjaïa, Algeria

    1 publications · 96 citations

    1

    h-index

  5. TR
    Thomas R. Baran

    Bell (Canada), Canada

    1 publications · 17 citations

    1

    h-index

1–5 of 106

Institutions

55

  1. TU Wien

    Vienna, Austria

    2 h-index

    6 publications

    106 citations

  2. Microsoft (United States)

    Redmond, United States

    1 h-index

    2 publications

    50 citations

  3. Delhi Technological University

    New Delhi, India

    1 h-index

    2 publications

    110 citations

  4. Ludwig-Maximilians-Universität München

    Munich, Germany

    1 h-index

    1 publications

    15 citations

  5. Stanford University

    Stanford, United States

    1 h-index

    3 publications

    135 citations

  6. Roland Ernst Stiftung

    Dresden, Germany

    1 h-index

    2 publications

    34 citations

  7. Maastricht School of Management

    Maastricht, The Netherlands

    1 h-index

    1 publications

    185 citations

  8. Marina Del Rey Hospital

    Marina del Rey, United States

    1 h-index

    3 publications

    54 citations

1–8 of 55

Venues

  1. Journal of Service Research

    JSR · 2 publications · 260 citations

    2

    h-index

  2. Bell Labs Technical Journal

    1 publications · 17 citations

    1

    h-index

  3. International Journal of Social Robotics

    1 publications · 27 citations

    1

    h-index

  4. Computers in Human Behavior

    1 publications · 150 citations

    1

    h-index

  5. Journal of Interactive Marketing

    JIM · 1 publications · 387 citations

    1

    h-index

1–5