Incident Management is an IT service management process that governs the end-to-end handling of unplanned interruptions or degradations of IT services, with the specific purpose of restoring normal service operation as quickly as possible while minimizing adverse impact on business operations.
2.3K
Publications
103K
Citations
6.1K
Authors
1.9K
Institutions
Publications per year
2017–2026
698
Publications
2.3K
The critical incident technique.
John C. Flanagan · Psychological Bulletin · 1954 · 7.7K citations
Understanding adverse events: human factors.
James Reason · BMJ Quality & Safety · 1995 · 933 citations · Full text
1–5 of 2.3K
Authors
6.1K
- QL
15
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- DZ
14
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- WB
13
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- YK
12
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- NA
12
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1–5 of 6.1K
Institutions
1.9K
Texas A&M University
College Station, United States
17 h-index
52 publications
1.7K citations
Microsoft Research Asia (China)
Beijing, China
16 h-index
86 publications
3.6K citations
Delft University of Technology
Delft, The Netherlands
14 h-index
25 publications
1.2K citations
Mary Kay (United States)
Addison, United States
14 h-index
47 publications
1.8K citations
Purdue University West Lafayette
West Lafayette, United States
14 h-index
24 publications
750 citations
University of Glasgow
Glasgow, United Kingdom
14 h-index
22 publications
565 citations
Johns Hopkins University
Baltimore, United States
14 h-index
45 publications
3K citations
The University of Melbourne
Melbourne, Australia
14 h-index
27 publications
2.3K citations
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Venues
- Safety Science
98 publications · 4.8K citations
42
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- Journal of Loss Prevention in the Process Industries
53 publications · 2.5K citations
27
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- Reliability Engineering & System Safety
32 publications · 1.2K citations
22
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- Accident Analysis & Prevention
29 publications · 2.1K citations
22
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- PubMed
Repository · 51 publications · 2K citations
20
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1–5