Concepedia

Incident Classification

Incident Classification is an incident response process that systematically assigns predefined categorical and severity labels to an incident based on its characteristics and impact, thereby standardizing its documentation and guiding its prioritization, analysis, and handling.

556

Publications

30.9K

Citations

1.9K

Authors

710

Institutions

Publications per year

2017–2026

293

Parents

Children

Publications

556

The Service Encounter: Diagnosing Favorable and Unfavorable Incidents

Mary Jo Bitner, Bernard H. Booms, Mary Stanfield Tetreault · Journal of Marketing · 1990 · 4.2K citations

, , +15

The Service Encounter: Diagnosing Favorable and Unfavorable Incidents

Mary Jo Bitner, Bernard H. Booms, Mary Stanfield Tetreault · Journal of Marketing · 1990 · 2.1K citations

, , +15

AIDR

Muhammad Imran, Carlos Castillo, Ji Lucas et al. · 2014 · 471 citations

, , +16

Human Error and Commercial Aviation Accidents: An Analysis Using the Human Factors Analysis and Classification System

Scott A. Shappell, Cristy Detwiler, Kali Holcomb et al. · Human Factors The Journal of the Human Factors and Ergonomics Society · 2007 · 409 citations

, , +16

The JCAHO patient safety event taxonomy: a standardized terminology and classification schema for near misses and adverse events

Alex L. Chang · International Journal for Quality in Health Care · 2005 · 403 citations · Full text

, , +15

1–5 of 556

Authors

1.9K

  1. EC
    Enrico Coiera

    UNSW Sydney, Australia

    7 publications · 570 citations

    7

    h-index

  2. WB
    W. B. Runciman

    University of South Australia, Australia

    7 publications · 824 citations

    7

    h-index

  3. FM
    Farah Magrabi

    Macquarie University, Australia

    7 publications · 570 citations

    7

    h-index

  4. SD
    Subasish Das

    Texas Department of Transportation, United States

    6 publications · 153 citations

    6

    h-index

  5. MR
    Mark R. Lehto

    Purdue University West Lafayette, United States

    6 publications · 234 citations

    6

    h-index

1–5 of 1.9K

Institutions

710

  1. UNSW Sydney

    Sydney, Australia

    11 h-index

    29 publications

    2.3K citations

  2. Purdue University West Lafayette

    West Lafayette, United States

    10 h-index

    15 publications

    422 citations

  3. China University of Mining and Technology

    Xuzhou, China

    8 h-index

    20 publications

    1.3K citations

  4. University of South Australia

    Adelaide, Australia

    7 h-index

    8 publications

    555 citations

  5. Macquarie University

    Sydney, Australia

    7 h-index

    18 publications

    640 citations

  6. Texas A&M University

    College Station, United States

    7 h-index

    22 publications

    600 citations

  7. Georgia Institute of Technology

    Atlanta, United States

    7 h-index

    21 publications

    780 citations

  8. IBM (United States)

    Armonk, United States

    6 h-index

    27 publications

    523 citations

1–8 of 710

Venues

  1. Safety Science

    29 publications · 2.1K citations

    22

    h-index

  2. Accident Analysis & Prevention

    19 publications · 1.6K citations

    18

    h-index

  3. 11

    h-index

  4. Reliability Engineering & System Safety

    10 publications · 542 citations

    10

    h-index

  5. Applied Sciences

    9 publications · 233 citations

    9

    h-index

1–5