Concepedia

Experience Management Systems

Experience Management Systems is a strategic framework within customer experience management that integrates data collection, analysis, and feedback mechanisms to systematically monitor, interpret, and optimize customer interactions across multiple touchpoints over time.

32

Publications

1.8K

Citations

77

Authors

42

Institutions

Publications per year

2017–2026

12

Parents

Publications

32

Customer experience management: toward implementing an evolving marketing concept

Christian Homburg, Danijel Jozić, Christina Kuehnl · Journal of the Academy of Marketing Science · 2015 · 973 citations

, , +14

Customer experience creation for after-use products: A product–service systems-based review

Holger Schallehn, Stefan Seuring, Jochen Strähle et al. · Journal of Cleaner Production · 2018 · 88 citations

, , +14

Implementing the Experience Factory concepts as a set of Experience Bases.

Victor R. Basili · 2001 · 81 citations

, , +13

International festivals as experience production systems

Nicole Ferdinand, Nigel Williams · Tourism Management · 2012 · 69 citations

, , +13

Organisational requirements definition for intellectual capital management

Vasilis Masoulas · International Journal of Technology Management · 1998 · 53 citations

, , +8

1–5 of 32

Authors

77

  1. VR
    Victor R. Basili

    University of Maryland, College Park, United States

    4 publications · 146 citations

    4

    h-index

  2. RJ
    R. Jeffery

    UNSW Sydney, Australia

    2 publications · 22 citations

    2

    h-index

  3. YK
    Yong‐Mi Kim

    University of Southern California, United States

    2 publications · 55 citations

    2

    h-index

  4. CS
    Carolyn Seaman

    University of Maryland, Baltimore County, United States

    2 publications · 55 citations

    2

    h-index

  5. MV
    Martı́n Varela

    VTT Technical Research Centre of Finland, Finland

    1 publications · 50 citations

    1

    h-index

1–5 of 77

Institutions

42

  1. University of Maryland, College Park

    College Park, United States

    3 h-index

    4 publications

    153 citations

  2. UNSW Sydney

    Sydney, Australia

    3 h-index

    7 publications

    90 citations

  3. Fraunhofer Institute for Experimental Software Engineering

    Kaiserslautern, Germany

    2 h-index

    2 publications

    20 citations

  4. University of Maryland, Baltimore County

    Baltimore, United States

    2 h-index

    2 publications

    55 citations

  5. University of Mannheim

    Mannheim, Germany

    1 h-index

    3 publications

    2.9K citations

  6. University of Kaiserslautern

    Kaiserslautern, Germany

    1 h-index

    1 publications

    10 citations

  7. École Normale Supérieure - PSL

    Paris, France

    1 h-index

    1 publications

    10 citations

  8. Data61

    Sydney, Australia

    1 h-index

    2 publications

    34 citations

1–8 of 42

Venues

  1. IEEE Transactions on Games

    TG · 1 publications · 14 citations

    1

    h-index

  2. Journal of Cleaner Production

    1 publications · 88 citations

    1

    h-index

  3. Information and Software Technology

    1 publications · 17 citations

    1

    h-index

  4. HAL (Le Centre pour la Communication Scientifique Directe)

    Repository · 1 publications · 12 citations

    1

    h-index

  5. World Electric Vehicle Journal

    1 publications · 21 citations

    1

    h-index

1–5