Concepedia

Customer Ratings

Customer Ratings is a metric in business-to-consumer e-commerce that quantifies consumer evaluations of products or services, typically on a numerical or ordinal scale, to reflect overall satisfaction and inform purchasing decisions.

945

Publications

67.4K

Citations

2.5K

Authors

946

Institutions

Publications per year

2017–2026

347

Variants

Consumer Ratings

Parents

Publications

945

Hidden factors and hidden topics

Julian McAuley, Jure Leskovec · 2013 · 1.6K citations

, , +14

What makes a helpful online review? a study of customer reviews on amazon.com

Susan M. Mudambi, David Schuff · MIS Quarterly · 2010 · 1.3K citations

, , +16

Incorporating contextual information in recommender systems using a multidimensional approach

Gediminas Adomavičius, Ramesh Sankaranarayanan, Shahana Sen et al. · ACM Transactions on Information Systems · 2005 · 1.2K citations

, , +11

A Longitudinal Study of Complaining Customers' Evaluations of Multiple Service Failures and Recovery Efforts

James G. Maxham, Richard G. Netemeyer · Journal of Marketing · 2002 · 1.2K citations

, , +17

Learning Collaborative Information Filters

Daniel Billsus, Michael J. Pazzani · 1998 · 1K citations

, , +13

1–5 of 945

Authors

2.5K

  1. ML
    Michael Luca

    Harvard University, United States

    7 publications · 845 citations

    7

    h-index

  2. GZ
    Ginger Zhe Jin

    University of Maryland, College Park, United States

    6 publications · 201 citations

    6

    h-index

  3. MT
    Michael Trusov

    University of Maryland, College Park, United States

    5 publications · 1.1K citations

    5

    h-index

  4. JE
    Jacob Eskildsen

    Aarhus University, Denmark

    5 publications · 216 citations

    5

    h-index

  5. SI
    Stratis Ioannidis

    Northeastern University, United States

    5 publications · 397 citations

    5

    h-index

1–5 of 2.5K

Institutions

946

  1. Carnegie Mellon University

    Pittsburgh, United States

    15 h-index

    25 publications

    3.2K citations

  2. University of Maryland, College Park

    College Park, United States

    14 h-index

    21 publications

    2.6K citations

  3. New York University

    New York, United States

    12 h-index

    20 publications

    2.7K citations

  4. Cornell University

    Ithaca, United States

    11 h-index

    20 publications

    2.6K citations

  5. University of Pennsylvania

    Philadelphia, United States

    11 h-index

    15 publications

    1.2K citations

  6. Pennsylvania State University

    State College, United States

    11 h-index

    18 publications

    1.2K citations

  7. University of Washington

    Seattle, United States

    10 h-index

    11 publications

    513 citations

  8. Columbia University

    New York, United States

    9 h-index

    18 publications

    1K citations

1–8 of 946

Venues

  1. SSRN Electronic Journal

    Repository · 33 publications · 2.1K citations

    20

    h-index

  2. Journal of Marketing Research

    15 publications · 2.2K citations

    14

    h-index

  3. arXiv (Cornell University)

    Repository · 11 publications · 331 citations

    11

    h-index

  4. Information Systems Research

    ISR · 11 publications · 1.5K citations

    11

    h-index

  5. Journal of Marketing

    JM · 10 publications · 3.1K citations

    10

    h-index

1–5