Concepedia

Customer Perspective Design

Customer Perspective Design is a strategic management framework component within the Balanced Scorecard Design that specifies the unique set of customer-centered objectives, measures, and targets intended to capture value propositions and market positioning distinct from other organizational perspectives.

27

Publications

1.8K

Citations

63

Authors

51

Institutions

Publications per year

2017–2026

6

Parents

Publications

27

IT Outsourcing Success: A Psychological Contract Perspective

Christine Koh, Soon Ang, Detmar W. Straub · Information Systems Research · 2004 · 487 citations

, , +13

Customer service in emergency relief chains

Richard Oloruntoba, Richard Gray · International Journal of Physical Distribution & Logistics Management · 2009 · 166 citations · Full text

, , +15

Marketing Sustainable Fashion: Trends and Future Directions

Subhasis Ray, Lipsa Nayak · Sustainability · 2023 · 160 citations · Full text

, , +16

The resource‐based view and value: the customer‐based view of the firm

Val Clulow, Carol Barry, Julie Gerstman · Journal of European Industrial Training · 2007 · 112 citations

, , +12

Modelling customer process activities in interactive value creation

Thomas Eichentopf, Michael Kleinaltenkamp, Janine van Stiphout · Journal of service management · 2011 · 92 citations

, , +8

1–5 of 27

Authors

63

  1. MK
    Michael Kleinaltenkamp

    Freie Universität Berlin, Germany

    1 publications · 92 citations

    1

    h-index

  2. PA
    Paulo Augusto Cauchick-Miguel

    Universidade Federal de Santa Catarina, Brazil

    1 publications · 20 citations

    1

    h-index

  3. KG
    Ketut Gunawan

    Universitas Panji Sakti, Indonesia

    1 publications · 11 citations

    1

    h-index

  4. RM
    Roger Maull

    University of Exeter, United Kingdom

    1 publications · 87 citations

    1

    h-index

  5. BL
    Berndt Lundgren

    KTH Royal Institute of Technology, Sweden

    1 publications · 25 citations

    1

    h-index

1–5 of 63

Institutions

51

  1. University of Bradford

    Bradford, United Kingdom

    1 h-index

    1 publications

    41 citations

  2. Freie Universität Berlin

    Berlin, Germany

    1 h-index

    1 publications

    92 citations

  3. Høyskolen Kristiania

    Oslo, Norway

    1 h-index

    2 publications

    102 citations

  4. Swinburne University of Technology

    Melbourne, Australia

    1 h-index

    2 publications

    224 citations

  5. Bilkent University

    Ankara, Türkiye

    1 h-index

    1 publications

    71 citations

  6. Universitas Panji Sakti

    Singaraja, Indonesia

    1 h-index

    1 publications

    11 citations

  7. Anglia Ruskin University

    Cambridge, United Kingdom

    1 h-index

    1 publications

    13 citations

  8. KTH Royal Institute of Technology

    Stockholm, Sweden

    1 h-index

    2 publications

    50 citations

1–8 of 51

Venues

  1. Journal of Business and Industrial Marketing

    2 publications · 64 citations

    2

    h-index

  2. Information Systems Research

    ISR · 1 publications · 487 citations

    1

    h-index

  3. International Journal of Quality and Service Sciences

    IJQSS · 1 publications · 18 citations

    1

    h-index

  4. Global Business Review

    1 publications · 35 citations

    1

    h-index

  5. Journal of Housing and the Built Environment

    1 publications · 25 citations

    1

    h-index

1–5