Customer Arrival Modeling is a stochastic analytical framework that characterizes the temporal patterns and statistical properties of customer-initiated service requests within a service system, distinguishing it from other demand modeling approaches by its focus on the timing, distribution, and predictability of customer entry events.
119
Publications
6.4K
Citations
270
Authors
150
Institutions
Publications per year
2017–2026
33
Parents
Publications
119
Statistical Analysis of a Telephone Call Center
Lawrence Brown, Noah Gans, Avishai Mandelbaum et al. · Journal of the American Statistical Association · 2005 · 834 citations
Modeling Browsing Behavior at Multiple Websites
Young‐Hoon Park, Peter S. Fader · Marketing Science · 2004 · 230 citations
1–5 of 119
Authors
270
- PL
4
h-index
- LD
3
h-index
- RS
3
h-index
- TA
2
h-index
- RW
2
h-index
1–5 of 270
Institutions
150
Decision Sciences (United States)
Fort Walton Beach, United States
6 h-index
10 publications
344 citations
University of Pennsylvania
Philadelphia, United States
6 h-index
14 publications
6.7K citations
University of Hong Kong
Pok Fu Lam, Hong Kong
6 h-index
11 publications
502 citations
Cornell University
Ithaca, United States
6 h-index
11 publications
458 citations
University of Toronto
Toronto, Canada
6 h-index
10 publications
296 citations
Massachusetts Institute of Technology
Cambridge, United States
4 h-index
9 publications
157 citations
George Washington University
Washington, United States
4 h-index
9 publications
243 citations
Université de Montréal
Montreal, Canada
4 h-index
8 publications
932 citations
1–8 of 150
Venues
- European Journal of Operational Research
10 publications · 461 citations
10
h-index
- Management Science
7 publications · 412 citations
7
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- Manufacturing & Service Operations Management
6 publications · 736 citations
6
h-index
- Operations Research
5 publications · 309 citations
5
h-index
- Transportation Science
5 publications · 270 citations
5
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1–5