Concepedia

Churn Driver Analysis

Churn Driver Analysis is a systematic methodological approach that identifies and evaluates the underlying factors influencing customer attrition within a predictive analytics framework, distinguishing itself by focusing on causal inference and variable significance in retention modeling.

15

Publications

1K

Citations

37

Authors

23

Institutions

Publications per year

2017–2026

4

Parents

Publications

15

Customer attrition analysis for financial services using proportional hazard models

Dirk Van den Poel, Bart Larivière · European Journal of Operational Research · 2003 · 416 citations

, , +17

An analysis of customer retention and insurance claim patterns using data mining: a case study

Robert J. Willis, Michael J. Brooks · Journal of the Operational Research Society · 2000 · 134 citations

, , +14

Toward a hybrid data mining model for customer retention

Bong-Horng Chu, Ming-Shian Tsai, Cheng-Seen Ho · Knowledge-Based Systems · 2006 · 118 citations

, , +14

Customer Retention via Data Mining

KianSing Ng, Huan Liu · Artificial Intelligence Review · 2000 · 104 citations

, , +14

Predicting customer churn from valuable B2B customers in the logistics industry: a case study

Kuanchin Chen, Ya‐Han Hu, Yi‐Cheng Hsieh · Information Systems and e-Business Management · 2014 · 75 citations

, , +17

1–5 of 15

Authors

37

  1. DV
    Dirk Van den Poel

    Ghent University, Belgium

    2 publications · 427 citations

    2

    h-index

  2. BL
    Bart Larivière

    Ghent University, Belgium

    2 publications · 427 citations

    2

    h-index

  3. RJ
    Robert J. Willis

    University of Michigan, United States

    1 publications · 134 citations

    1

    h-index

  4. BB
    Bilqis Bolanle Amole

    University of Lagos, Nigeria

    1 publications · 16 citations

    1

    h-index

  5. SS
    Subrata Saha

    Aalborg University, Denmark

    1 publications · 35 citations

    1

    h-index

1–5 of 37

Institutions

23

  1. Ghent University

    Ghent, Belgium

    2 h-index

    4 publications

    854 citations

  2. Swinburne University of Technology

    Melbourne, Australia

    1 h-index

    2 publications

    96 citations

  3. Ludwig-Maximilians-Universität München

    Munich, Germany

    1 h-index

    2 publications

    40 citations

  4. University of Lagos

    Lagos, Nigeria

    1 h-index

    2 publications

    32 citations

  5. Telenor (Norway)

    Sandvika, Norway

    1 h-index

    1 publications

    32 citations

  6. CY Cergy Paris Université

    Cergy-Pontoise, France

    1 h-index

    1 publications

    19 citations

  7. University of Belgrade

    Belgrade, Serbia

    1 h-index

    2 publications

    84 citations

  8. KU Leuven

    Leuven, Belgium

    1 h-index

    1 publications

    19 citations

1–8 of 23

Venues

  1. Journal of the Operational Research Society

    OR · 2 publications · 146 citations

    2

    h-index

  2. European Journal of Marketing

    EJM · 1 publications · 32 citations

    1

    h-index

  3. Data

    1 publications · 25 citations

    1

    h-index

  4. International Journal of Research in Marketing

    IJRM · 1 publications · 19 citations

    1

    h-index

  5. Information Systems and e-Business Management

    1 publications · 75 citations

    1

    h-index

1–5