Concepedia

Chatbot Banking

Chatbot Banking is a digital banking service modality that employs artificial intelligence-driven conversational agents to automate customer interactions, transaction processing, and financial support within banking systems.

71

Publications

8.1K

Citations

264

Authors

141

Institutions

Publications per year

2017–2026

71

Parents

Publications

71

Opinion Paper: “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy

Yogesh K. Dwivedi, Nir Kshetri, Laurie Hughes et al. · International Journal of Information Management · 2023 · 3.7K citations · Full text

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Determinants of customer satisfaction in chatbot use: evidence from a banking application in Turkey

Berrin Arzu Eren · International Journal of Bank Marketing · 2021 · 284 citations

, , +17

Applications of Artificial Intelligence in commercial banks – A research agenda for behavioral finance

Florian Königstorfer, Stefan Thalmann · Journal of Behavioral and Experimental Finance · 2020 · 283 citations

, , +17

Relationship banking and information technology: the role of artificial intelligence and FinTech

Marko Jakšič, Matej Marinč · Risk Management · 2018 · 252 citations

, , +15

Determinants of Continuance Intention towards Banks’ Chatbot Services in Vietnam: A Necessity for Sustainable Development

Dung Minh Nguyen, Yen‐Ting Helena Chiu, Huy Le · Sustainability · 2021 · 240 citations · Full text

, , +17

1–5 of 71

Authors

264

  1. EM
    Emmanuel Mogaji

    University of Greenwich, United Kingdom

    3 publications · 4.2K citations

    3

    h-index

  2. MA
    Mhairi Aitken

    University of Edinburgh, United Kingdom

    2 publications · 78 citations

    2

    h-index

  3. CL
    Chi-Hsun Li

    National Yang Ming Chiao Tung University, Taiwan

    2 publications · 66 citations

    2

    h-index

  4. MR
    Mustafa Raza Rabbani

    University of Bahrain, Bahrain

    2 publications · 92 citations

    2

    h-index

  5. AF
    Ahmet Faruk Aysan

    Hamad bin Khalifa University, Qatar

    2 publications · 69 citations

    2

    h-index

1–5 of 264

Institutions

141

  1. University of Greenwich

    London, United Kingdom

    3 h-index

    4 publications

    4.4K citations

  2. University of Ljubljana

    Ljubljana, Slovenia

    2 h-index

    4 publications

    528 citations

  3. Kingdom University

    Ar Rifā‘, Bahrain

    2 h-index

    2 publications

    92 citations

  4. University College of Bahrain

    Manama, Bahrain

    2 h-index

    2 publications

    92 citations

  5. Liverpool John Moores University

    Liverpool, United Kingdom

    2 h-index

    3 publications

    4.2K citations

  6. University of Economics Ho Chi Minh City

    Ho Chi Minh City, Vietnam

    2 h-index

    5 publications

    1.2K citations

  7. Christ University

    Bengaluru, India

    2 h-index

    4 publications

    200 citations

  8. Newcastle University

    Newcastle upon Tyne, United Kingdom

    2 h-index

    12 publications

    468 citations

1–8 of 141

Venues

  1. SSRN Electronic Journal

    Repository · 2 publications · 61 citations

    2

    h-index

  2. Journal of Financial Services Marketing

    2 publications · 299 citations

    2

    h-index

  3. arXiv (Cornell University)

    Repository · 2 publications · 26 citations

    2

    h-index

  4. 2

    h-index

  5. Modern Finance

    1 publications · 20 citations

    1

    h-index

1–5