Concepedia

Behavioral Churn Indicators

Behavioral Churn Indicators is a construct in churn management that comprises observable customer actions and engagement patterns which systematically differentiate impending customer attrition from continued retention.

9

Publications

352

Citations

21

Authors

14

Institutions

Publications per year

2017–2026

3

Parents

Publications

9

Mining changes in customer behavior in retail marketing

M CHEN, A. W. Chiu, H. H. Chang · Expert Systems with Applications · 2005 · 196 citations

, , +16

Correctional institution based sex offender treatment: a lapse behavior study

Timothy J. McGuire · Behavioral Sciences & the Law · 2000 · 31 citations

, , +10

Behavioral Modeling for Churn Prediction: Early Indicators and Accurate Predictors of Custom Defection and Loyalty

2015 · 22 citations · Full text

, , +17

Assessing the impact of derived behavior information on customer attrition in the financial service industry

Leilei Tang, Lyn C. Thomas, Mary Fletcher et al. · European Journal of Operational Research · 2014 · 20 citations · Full text

, , +15

Attitudinal perspectives for predicting churn

Steffen Zorn, Wade Jarvis, Steven Bellman · Journal of Research in Interactive Marketing · 2010 · 19 citations · Full text

, , +16

1–5 of 9

Authors

21

  1. MF
    Michaela Franco

    University of Cape Town, South Africa

    1 publications · 19 citations

    1

    h-index

  2. HA
    Hadi Amiri

    National University of Singapore, Singapore

    1 publications · 17 citations

    1

    h-index

  3. AR
    Alan R. Hevner

    University of South Florida, United States

    1 publications · 16 citations

    1

    h-index

  4. LS
    Lara Sierra-Rubia

    University of Cape Town, South Africa

    1 publications · 19 citations

    1

    h-index

  5. SB
    Steven Bellman

    Murdoch University, Australia

    1 publications · 19 citations

    1

    h-index

1–5 of 21

Institutions

14

  1. National Taipei University of Business

    Taipei, Taiwan

    1 h-index

    1 publications

    196 citations

  2. University of Nevada, Reno

    Reno, United States

    1 h-index

    1 publications

    16 citations

  3. National Taipei University of Technology

    Taipei, Taiwan

    1 h-index

    1 publications

    196 citations

  4. University of South Florida

    Tampa, United States

    1 h-index

    2 publications

    32 citations

  5. University of Washington

    Seattle, United States

    1 h-index

    4 publications

    88 citations

  6. University of Strathclyde

    Glasgow, United Kingdom

    1 h-index

    4 publications

    80 citations

  7. Minnesota Department of Corrections

    Saint Paul, United States

    1 h-index

    1 publications

    31 citations

  8. Decision Sciences (United States)

    Fort Walton Beach, United States

    1 h-index

    2 publications

    32 citations

1–8 of 14

Venues

  1. Journal of Consumer Marketing

    1 publications · 19 citations

    1

    h-index

  2. Expert Systems with Applications

    1 publications · 196 citations

    1

    h-index

  3. European Journal of Operational Research

    1 publications · 20 citations

    1

    h-index

  4. Journal of Research in Interactive Marketing

    1 publications · 19 citations

    1

    h-index

  5. Proceedings of the AAAI Conference on Artificial Intelligence

    Conference · 1 publications · 17 citations

    1

    h-index

1–5