Concepedia

Back Office Technology

Back Office Technology is a hotel technology system that belongs to the category of operational support systems, distinguished by its function in managing internal administrative and business processes—such as accounting, inventory, payroll, and staff scheduling—rather than guest-facing services.

71

Publications

3K

Citations

158

Authors

93

Institutions

Publications per year

2017–2026

29

Parents

Publications

71

How to sell services more profitably.

Werner Reinartz, Wolfgang Ulaga · PubMed · 2008 · 268 citations

, , +12

Aligning the IT Human Resource with Business Vision: The Leadership Initiative at 3M1,2

Robert Roepke, Ritu Agarwal, Thomas W. Ferratt · MIS Quarterly · 2000 · 210 citations

, , +12

Web 2.0 in Government: Why and How?

David Osimo · 2008 · 203 citations

, , +10

Robotic Process Automation: Strategic Transformation Lever for Global Business Services?

Leslie P. Willcocks, Mary C. Lacity, Andrew Craig · Journal of Information Technology Teaching Cases · 2017 · 164 citations · Full text

, , +17

Moving from E-Government to T-Government

Vishanth Weerakkody, Gurjit Dhillon · International Journal of Electronic Government Research · 2008 · 158 citations

, , +15

1–5 of 71

Authors

158

  1. LP
    Leslie P. Willcocks

    London School of Economics and Political Science, United Kingdom

    4 publications · 272 citations

    4

    h-index

  2. MC
    Mary C. Lacity

    University of Missouri–St. Louis, United States

    3 publications · 258 citations

    3

    h-index

  3. VT
    Vera Tilson

    University of Rochester, United States

    2 publications · 66 citations

    2

    h-index

  4. CF
    Christian Fieberg

    University of Bremen, Germany

    2 publications · 28 citations

    2

    h-index

  5. DF
    David Feeny

    McMaster University, Canada

    2 publications · 94 citations

    2

    h-index

1–5 of 158

Institutions

93

  1. Delft University of Technology

    Delft, The Netherlands

    2 h-index

    5 publications

    242 citations

  2. University of Rochester

    Rochester, United States

    2 h-index

    6 publications

    198 citations

  3. Linköping University

    Linköping, Sweden

    2 h-index

    3 publications

    84 citations

  4. Science Club

    Fall City, United States

    2 h-index

    2 publications

    100 citations

  5. Technische Universität Dresden

    Dresden, Germany

    2 h-index

    2 publications

    28 citations

  6. University of Oxford

    Oxford, United Kingdom

    2 h-index

    4 publications

    124 citations

  7. Universal University

    Moscow, Russia

    2 h-index

    2 publications

    100 citations

  8. Brunel University of London

    London, United Kingdom

    2 h-index

    4 publications

    398 citations

1–8 of 93

Venues

  1. SSRN Electronic Journal

    Repository · 4 publications · 61 citations

    4

    h-index

  2. International Conference on Data Mining

    Conference · 2 publications · 24 citations

    2

    h-index

  3. Procedia Computer Science

    2 publications · 23 citations

    2

    h-index

  4. Cornell Hotel and Restaurant Administration Quarterly

    CQ · 2 publications · 100 citations

    2

    h-index

  5. 2

    h-index

1–5