Concepedia

Back Office Operations

Back Office Operations is a service operation system that performs essential, non-customer-facing activities requiring standardized processes and coordination to support the delivery of services, distinguished from front office operations by its lack of direct customer interaction.

32

Publications

1.5K

Citations

63

Authors

51

Institutions

Publications per year

2017–2026

6

Parents

Children

Publications

32

Global outsourcing of back office services: lessons, trends, and enduring challenges

Mary C. Lacity, Leslie P. Willcocks, Joseph Rottman · Strategic Outsourcing An International Journal · 2008 · 181 citations

, , +15

‘All they lack is a chain’: lean and the new performance management in the British civil service

Bob S. Carter, Andy Danford, Debra Howcroft et al. · New Technology Work and Employment · 2011 · 180 citations · Full text

, , +15

A typology of de‐coupling strategies in mixed services

Richard Metters, Vicente Vargas · Journal of Operations Management · 2000 · 134 citations

, , +12

Service delivery system design: characteristics and contingencies

Frédéric Ponsignon, Philip Smart, Roger Maull · International Journal of Operations & Production Management · 2011 · 112 citations

, , +17

The back office goes global: exploring connections and contradictions in shared service centres

Debra Howcroft, Helen Richardson · Work Employment and Society · 2012 · 75 citations · Full text

, , +16

1–5 of 32

Authors

63

  1. MC
    Mary C. Lacity

    University of Missouri–St. Louis, United States

    3 publications · 275 citations

    3

    h-index

  2. LP
    Leslie P. Willcocks

    London School of Economics and Political Science, United Kingdom

    3 publications · 275 citations

    3

    h-index

  3. DH
    Debra Howcroft

    University of Manchester, United Kingdom

    2 publications · 255 citations

    2

    h-index

  4. HR
    Helen Richardson

    University of Salford, United Kingdom

    2 publications · 255 citations

    2

    h-index

  5. DF
    David Feeny

    McMaster University, Canada

    2 publications · 94 citations

    2

    h-index

1–5 of 63

Institutions

51

  1. University of Missouri–St. Louis

    St Louis, United States

    2 h-index

    3 publications

    420 citations

  2. University of Manchester

    Manchester, United Kingdom

    2 h-index

    2 publications

    255 citations

  3. University of Salford

    Salford, United Kingdom

    2 h-index

    2 publications

    255 citations

  4. IMS Unison University

    Dehradun, India

    2 h-index

    4 publications

    176 citations

  5. London School of Economics and Political Science

    London, United Kingdom

    2 h-index

    2 publications

    200 citations

  6. Mangalore Institute of Oncology

    Mangalore, India

    1 h-index

    2 publications

    26 citations

  7. Emory University

    Atlanta, United States

    1 h-index

    1 publications

    134 citations

  8. Indian Institute of Management Ahmedabad

    Ahmedabad, India

    1 h-index

    2 publications

    50 citations

1–8 of 51

Venues

  1. International Journal of Operations & Production Management

    IJOPM · 3 publications · 178 citations

    3

    h-index

  2. Strategic Outsourcing An International Journal

    1 publications · 181 citations

    1

    h-index

  3. Journal of World Business

    JWB · 1 publications · 31 citations

    1

    h-index

  4. Quality Management Journal

    QMJ · 1 publications · 18 citations

    1

    h-index

  5. Journal of Advanced Nursing

    JAN · 1 publications · 15 citations

    1

    h-index

1–5