Philip Smart

Improving control through effective performance measurement in SMEs

M. Hudson, Jonathan Lean, Philip Smart · Production Planning & Control · 2001 · 123 citations

Total Quality Management, Strategic Improvementprocess Developmentsmes, Management Effectiveness +14

Alternative perspectives on service quality and customer satisfaction: the role of BPM

Vikas Kumar, Philip Smart, Harry Maddern et al. · International Journal of Service Industry Management · 2008 · 117 citations

Total Quality Management, Customer Satisfaction, Service Quality +14

Service delivery system design: characteristics and contingencies

Frédéric Ponsignon, Philip Smart, Roger Maull · International Journal of Operations & Production Management · 2011 · 112 citations

Services Management, Education, Human Resource Management +21

End-to-end process management: implications for theory and practice

Harry Maddern, Philip Smart, Roger Maull et al. · Production Planning & Control · 2013 · 78 citations

The Use of Communication Apps by Medical Staff in the Australian Health Care System: Survey Study on Prevalence and Use

Amanda Nikolic, Nilmini Wickramasinghe, Damian Claydon-Platt et al. · JMIR Medical Informatics · 2018 · 55 citations · Full text