Concepedia

Philip Smart

PS

17

Publications

739

Citations

13

H-Index

1962

Active since

Affiliations

University of Exeter(Current)

Epworth Hospital

Peter MacCallum Cancer Centre

Philip Smart is an author at University of Exeter specializing in management, business, and strategic management.

Top concepts

ManagementBusinessStrategic ManagementMedicineEngineeringBusiness StrategySystems EngineeringDesignEducationBusiness Operations

Publications per year

1962–2022

17

Publications

17

Improving control through effective performance measurement in SMEs

M. Hudson, Jonathan Lean, Philip Smart · Production Planning & Control · 2001 · 123 citations

Total Quality Management, Strategic Improvementprocess Developmentsmes, Management Effectiveness +14

Alternative perspectives on service quality and customer satisfaction: the role of BPM

Vikas Kumar, Philip Smart, Harry Maddern et al. · International Journal of Service Industry Management · 2008 · 117 citations

Total Quality Management, Customer Satisfaction, Service Quality +14

Service delivery system design: characteristics and contingencies

Frédéric Ponsignon, Philip Smart, Roger Maull · International Journal of Operations & Production Management · 2011 · 112 citations

Services Management, Education, Human Resource Management +21

End-to-end process management: implications for theory and practice

Harry Maddern, Philip Smart, Roger Maull et al. · Production Planning & Control · 2013 · 78 citations

The Use of Communication Apps by Medical Staff in the Australian Health Care System: Survey Study on Prevalence and Use

Amanda Nikolic, Nilmini Wickramasinghe, Damian Claydon-Platt et al. · JMIR Medical Informatics · 2018 · 55 citations · Full text

Rows per page

1–5 of 17