Diagnosing Customer Value: Integrating the Value Process and Relationship Marketing

Adrian Payne, Sue Holt

British Journal of Management

Customer ExperienceCustomer SatisfactionValue TheoryConsumer ResearchClient-supplier Relationships +17

Relationship Value Management: Exploring the Integration of Employee, Customer and Shareholder Value and Enterprise Performance Models

Adrian Payne, Sue Holt, Pennie Frow

Journal of Marketing Management

Customer SatisfactionEnterprise Performance ModelsValue TheoryBusiness Model CanvasOrganizational Behavior +15

Nest scrape design and clutch heat loss in Pectoral Sandpipers (<i>Calidris melanotos</i>)

Jane M. Reid, Will Cresswell, Sue Holt, +3

Functional Ecology

EngineeringSummary 1Mechanical EngineeringThermal ManagementClutch Heat Loss +10

Integrating employee, customer and shareholder value through an enterprise performance model: an opportunity for financial services

Adrian Payne, Sue Holt, Pennie Frow

International Journal of Bank Marketing

Customer SatisfactionFirm PerformanceValue TheoryShareholder ValuePerformance Management +20

Relationship management: A sales role, or a state of mind?

Iain Davies, Lynette Ryals, Sue Holt

Industrial Marketing Management

Relationship MarketingCustomer SatisfactionSales ManagementManagementBusiness +6

Making marketers accountable:a failure of marketing education?

Susan Baker, Sue Holt

Marketing Intelligence & Planning

Responsible Management EducationDomain LiteratureAcademic/practitioner DivideProfessional SellingBusiness +8

Changes in densities of Sahelian bird species in response to recent habitat degradation

Will Cresswell, Jared Wilson, Juliet A. Vickery, +2

Ostrich

Biodiversity LossEngineeringForestryRecent Habitat DegradationWoodland Bird Species +15

Effects of information feedback and self-administered consequences on self-monitoring study behavior.

Christina Richards, William T. McReynolds, Sue Holt, +1

Journal of Counseling Psychology

Behavioral SciencesSelf-managementSelf-monitoringSelf-administered ConsequencesSelf-report Study +5

Creating and capturing value in KAM relationships

Lynette Ryals, Sue Holt

Journal of Strategic Marketing

Customer SatisfactionValue TheoryClient-supplier RelationshipsKam PracticeIntimate Relationship +17

Habitat selection by Whitethroats<i>Sylvia communis</i>during spring passage in the Sahel zone of northern Nigeria

J. A. Vickery, Will Cresswell, P. J. Jones, +1

Bird Study

EngineeringNorthern NigeriaWildlife BiologyHabitat ManagementSocial Sciences +15