Concepedia

Sue Holt

SH

Statistics

Publications

11

Citations

1.2K

H-Index

11

Active since

1976

Affiliations

Cranfield University(Current)

Sue Holt is an author at Cranfield University specializing in marketing, management, and business.

Top concepts

BusinessMarketingManagementCustomer SatisfactionRelationship MarketingValue TheoryBusiness StrategyCustomer Relationship ManagementEngineeringSales Management

Publications per year

1976–2010

11

Publications

11

Diagnosing Customer Value: Integrating the Value Process and Relationship Marketing

Adrian Payne, Sue Holt · British Journal of Management · 2001 · 634 citations

Customer Experience, Customer Satisfaction, Value Theory +19

Relationship Value Management: Exploring the Integration of Employee, Customer and Shareholder Value and Enterprise Performance Models

Adrian Payne, Sue Holt, Pennie Frow · Journal of Marketing Management · 2001 · 117 citations

Customer Satisfaction, Enterprise Performance Models, Value Theory +17

Nest scrape design and clutch heat loss in Pectoral Sandpipers (<i>Calidris melanotos</i>)

Jane M. Reid, Will Cresswell, Sue Holt et al. · Functional Ecology · 2002 · 74 citations

Engineering, Summary 1, Mechanical Engineering +12

Integrating employee, customer and shareholder value through an enterprise performance model: an opportunity for financial services

Adrian Payne, Sue Holt, Pennie Frow · International Journal of Bank Marketing · 2000 · 62 citations

Customer Satisfaction, Firm Performance, Value Theory +22

Relationship management: A sales role, or a state of mind?

Iain Davies, Lynette Ryals, Sue Holt · Industrial Marketing Management · 2010 · 58 citations

Relationship Marketing, Customer Satisfaction, Sales Management +8

Rows per page

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