Concepedia

Gillian Hogg

GH

25

Publications

1.9K

Citations

21

H-Index

1995

Active since

Affiliations

University of Strathclyde(Current)

Glasgow Caledonian University

University of Stirling

University of Glasgow

University of Manchester

Gillian Hogg is an author at University of Strathclyde specializing in management, business, and marketing.

Top concepts

ManagementMarketingBusinessConsumer ResearchArtsCommunicationConsumer BehaviorSocial MediaHealthcare MarketingOrganizational Communication

Publications per year

1995–2015

25

Publications

25

On Great Service: A Framework for Action

Gillian Hogg, Leonard L. Berry · Journal of Marketing · 1997 · 293 citations

Customer Satisfaction, Service Study, Management +6

Fashion victim: the impact of fair trade concerns on clothing choice

Deirdre Shaw, Gillian Hogg, Elaine Wilson et al. · Journal of Strategic Marketing · 2006 · 218 citations

Consumer Uncertainty, Product Labeling, Trade +23

An empirical investigation of the impact of non‐verbal communication on service evaluation

Mark Gabbott, Gillian Hogg · European Journal of Marketing · 2000 · 170 citations

Service Provider, Customer Satisfaction, Consumer Research +19

Consumer response to social entrepreneurship: the case of the Big Issue in Scotland

Sally Hibbert, Gillian Hogg, Theresa Quinn · International Journal of Nonprofit and Voluntary Sector Marketing · 2002 · 145 citations

Consumer Response, Philanthropy, Big Issue +15

The Role of Non-verbal Communication in Service Encounters: A Conceptual Framework

Mark Gabbott, Gillian Hogg · Journal of Marketing Management · 2001 · 116 citations

Social Psychology, Communication, Service Encounters +22

Rows per page

1–5 of 25