Concepedia

Sander Svari

SS

Statistics

Publications

4

Citations

178

H-Index

4

Active since

2010

Affiliations

Karlstad University(Current)

Sander Svari is an author at Karlstad University specializing in customer experience management, consumer behavior, and business.

Publications per year

2010–2012

4

Publications

4

A DIP‐construct of perceived justice in negative service encounters and complaint handling in the Norwegian tourism industry

Sander Svari, Göran Svensson, Terje Slåtten et al. · Managing Service Quality · 2010 · 57 citations

Management, Hospitality Management, Tourism Management +17

Service receivers' negative emotions in airline and hospital service settings

Daniël J. Petzer, Christine F. De Meyer, Sander Svari et al. · Journal of Services Marketing · 2012 · 56 citations

Business, Social Psychology, Incident Response +9

The role of emotions in customer complaint behaviors

Sander Svari, Lars Erling Olsen · International Journal of Quality and Service Sciences · 2012 · 33 citations

Business, Marketing, Psychology +15

A SOS construct of negative emotions in customers' service experience (CSE) and service recovery by firms (SRF)

Sander Svari, Terje Slåtten, Göran Svensson et al. · Journal of Services Marketing · 2011 · 32 citations

Business, Tourism Management, Consumer Behavior +9

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