Concepedia

Beatriz Joseph

BJ

Statistics

Publications

7

Citations

1.1K

H-Index

7

Active since

1997

Affiliations

Georgia College & State University(Current)

Swinburne University of Technology

University of Waikato

Beatriz Joseph is an author at Georgia College & State University specializing in management, business, and marketing.

Top concepts

ManagementBusinessMarketingHigher EducationStrategyEducationService QualityBusiness StrategyEducation ManagementStrategic Management

Publications per year

1997–2001

7

Publications

7

Importance‐performance analysis as a strategic tool for service marketers: the case of service quality perceptions of business students in New Zealand and the USA

John B. Ford, Mathew Joseph, Beatriz Joseph · Journal of Services Marketing · 1999 · 347 citations

Customer Satisfaction, Service Marketers, Service Quality +17

Service quality in the banking sector: the impact of technology on service delivery

Mathew Joseph, Cindy McClure, Beatriz Joseph · International Journal of Bank Marketing · 1999 · 309 citations

Total Quality Management, Customer Satisfaction, Consumer Uncertainty +18

Service quality in education: a student perspective

Mathew Joseph, Beatriz Joseph · Quality Assurance in Education · 1997 · 251 citations

Education Administrators, Best Performers, Service Quality +9

Indonesian students’ perceptions of choice criteria in the selection of a tertiary institution: strategic implications

Mathew Joseph, Beatriz Joseph · International Journal of Educational Management · 2000 · 127 citations

Choice Criteria, Choice Theory, Education +20

Identifying needs of potential students in tertiary education for strategy development

Mathew Joseph, Beatriz Joseph · Quality Assurance in Education · 1998 · 67 citations

Education, Strategy Development, Strategic Practice +26

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