Concepedia

Michael R. Williams

MR

18

Publications

946

Citations

15

H-Index

1992

Active since

Affiliations

Illinois State University(Current)

Governors State University

University of Missouri–St. Louis

The University of Texas at San Antonio

University of South Florida

Michael R. Williams is an author at Illinois State University specializing in business, management, and marketing.

Top concepts

BusinessManagementMarketingCustomer SatisfactionRelationship MarketingFinanceEconomicsEngineeringGlobal FinanceConsumer Research

Publications per year

1992–2013

18

Publications

18

Exploring Salespersons' Customer Orientation as a Mediator of Organizational Culture's Influence on Buyer-Seller Relationships

Michael R. Williams, Jill S. Attaway · Journal of Personal Selling and Sales Management · 1996 · 163 citations · Full text

Customer Experience, Relationship Marketing, Customer Satisfaction +15

Refocusing Our Efforts: Assessing Non‐Technical Competency Gaps

Ronald L. Meier, Michael R. Williams, Michael Humphreys · Journal of Engineering Education · 2000 · 140 citations

Traditional Curricula, Project Management, Education +24

The influence of salespersons’ customer orientation on buyer‐seller relationship development

Michael R. Williams · Journal of Business and Industrial Marketing · 1998 · 125 citations

Customer Experience, Customer Satisfaction, Relationship Development +18

Exploring the Relative Effects of Salesperson Interpersonal Process Attributes and Technical Product Attributes on Customer Satisfaction

Michael Humphreys, Michael R. Williams · Journal of Personal Selling and Sales Management · 1996 · 75 citations · Full text

Technical Product, Customer Satisfaction, Relationship Marketing +14

TRANSACTIONS ON KNOWLEDGE AND DATA ENGINEERING

Gerald L. Engel, Deborah Cooper, Carl K. Chang et al. · 2005 · 73 citations

Knowledge Representation, Knowledge Data Engineering, Engineering +6

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