Can corporate social responsibility protect firm value during the COVID-19 pandemic?

Shangzhi Qiu, Jianing Jiang, Xinming Liu, +2

International Journal of Hospitality Management

Covid-19 PandemicFirm ValueBusinessCorporate ResponsibilityLaw +8

How does self-image congruity affect tourists’ environmentally responsible behavior?

Shuhao Li, Wei Min, Hailin Qu, +1

Journal of Sustainable Tourism

The Chinese way of response to hospitality service failure: The effects of face and guanxi

Mimi Li, Shangzhi Qiu, Zhaoping Liu

International Journal of Hospitality Management

CultureChinese CultureEast Asian StudiesService RecoveryHospitality Service Failure +7

Managing the face in service failure: the moderation effect of social presence

Shangzhi Qiu, Mimi Li, Anna S. Mattila, +1

International Journal of Contemporary Hospitality Management

Social IsolationCustomer SatisfactionBehavioral IntentionSocial PsychologyConsumer Research +29

Reliving self-presentational concerns in rural tourism

Shangzhi Qiu, Liping A. Cai, Xinran Lehto, +3

Annals of Tourism Research

Tourism ManagementCultureCommunity EngagementSocial ImpactEducation +5

Offering the right incentive at the right time: Leveraging customer mental accounting to promote prepaid service

Shangzhi Qiu, Laurie Wu, Yanjia Yang, +1

Annals of Tourism Research

Customer ExperienceCustomer SatisfactionService ResearchAccountingPrepaid Service +7

A Value, Affective Attitude, and Tourist Behavioral Intention Model

Mimi Li, Liping A. Cai, Shangzhi Qiu

Journal of China Tourism Research

Affective AttitudeCustomer SatisfactionLimited Empirical AttentionValue TheoryConsumer Research +14

Robots or humans: Who is more effective in promoting hospitality services?

Zhang Hai-lin, Shangzhi Qiu, Xin Wang, +1

International Journal of Hospitality Management

Customer SatisfactionHospitality Human ResourcesEngineeringHuman Agent InteractionSocially Assistive Robot +13

Governance of Sustainable Tourism Development in China

Mimi Li, Tingting Liu, Shangzhi Qiu

Journal of China Tourism Research

Public PolicyCentral GovernmentEconomic DevelopmentCentralized StateTourism Competitiveness +10

Effects of environmental factors on seedling growth and anthocyanin content in Betula ‘Royal Frost’ leaves

Ling Yang, Dongyan Zhang, Shangzhi Qiu, +2

Journal of Forestry Research

BiologyAnthocyanin ContentEngineeringBotanyNatural Sciences +5