Concepedia
Statistics
Publications
15
Citations
865
H-Index
13
Active since
1997
Affiliations
Sungkyunkwan University(Current)
The Ohio State University
Iowa State University
Kyung-Ro Chang is an author at Sungkyunkwan University specializing in management, marketing, and business.
Top concepts
ManagementMarketingBusinessCustomer SatisfactionService QualityConsumer ResearchBehavioral SciencePerformance StudiesOrganizational BehaviorStructural Equation Modeling
Publications per year
1997–2017
Targets and Standards of Quality in Sport Services
Packianathan Chelladurai, Kyung-Ro Chang · Sport Management Review · 2000 · 242 citations
Total Quality Management, Customer Satisfaction, Reliability +15
Characterization of an Enteropathogenic Bovine Calicivirus Representing a Potentially New Calicivirus Genus
Jeffrey Smiley, Kyung-Ro Chang, Jeff Hayes et al. · Journal of Virology · 2002 · 116 citations · Full text
Nb Virus, Pathogenesis, Veterinary Science +14
System-Based Quality Dimensions in Fitness Services: Development of the Scale of Quality
Kyung-Ro Chang, Packianathan Chelladurai · Service Industries Journal · 2003 · 94 citations
The Impact of Perceived Physical Environments on Customers' Satisfaction and Return Intentions
Kyung-Ro Chang · Journal of Professional Services Marketing · 2000 · 69 citations
Customer Experience, Customer Satisfaction, Consumer Research +19
Determinants of organisational identification and supportive intentions
Taehee Kim, Kyung-Ro Chang, Yong Jae Ko · Journal of Marketing Management · 2010 · 64 citations
Customer Satisfaction, Organizational Characteristic, Social Influence +20
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