Yongheng Yang

An integrated framework for customer value and customer‐relationship‐management performance: a customer‐based perspective from China

Yonggui Wang, Hing Po Lo, Renyong Chi et al. · Managing Service Quality · 2004 · 690 citations

Customer Experience, Customer Satisfaction, Service Quality +18

An Integrated Framework for Service Quality, Customer Value, Satisfaction: Evidence from China's Telecommunication Industry

Yonggui Wang, H. P. Lo, Yongheng Yang · Information Systems Frontiers · 2004 · 436 citations

Total Quality Management, Customer Satisfaction, Service Quality +10

The constituents of core competencies and firm performance: evidence from high-technology firms in china

Yonggui Wang, H. P. Lo, Yongheng Yang · Journal of Engineering and Technology Management · 2004 · 169 citations

Firm Performance, Core Competencies, Organizational Characteristic +8

Additional north-south differences in China revealed by the Planetary Pressure-Adjusted Human Development Index

Meng Jiang, Paul Behrens, L Q Lyu et al. · Resources Conservation and Recycling · 2023 · 14 citations · Full text

East Asian Studies, Population Pressure, Geography +7