H. P. Lo

An Integrated Framework for Service Quality, Customer Value, Satisfaction: Evidence from China's Telecommunication Industry

Yonggui Wang, H. P. Lo, Yongheng Yang · Information Systems Frontiers · 2004 · 436 citations

Management, Marketing, Marketing Management +17

The constituents of core competencies and firm performance: evidence from high-technology firms in china

Yonggui Wang, H. P. Lo, Yongheng Yang · Journal of Engineering and Technology Management · 2004 · 171 citations

Management, Strategic Management, Strategy +16

Service quality, customer satisfaction and behavior intentions

Yonggui Wang, H. P. Lo · Info · 2002 · 136 citations

Business, Marketing, Marketing Management +13

Estimation of an origin-destination matrix with random link choice proportions: A statistical approach

H. P. Lo, N. Zhang, W.H.K. Lam · Transportation Research Part B Methodological · 1996 · 128 citations

Public Health, Biostatistics, Transport +11

Customer‐focused performance and the dynamic model for competence building and leveraging

Yonggui Wang, H. P. Lo · Journal of Management Development · 2003 · 100 citations

Management, Strategic Management, Strategy +13