H. P. Lo

An Integrated Framework for Service Quality, Customer Value, Satisfaction: Evidence from China's Telecommunication Industry

Yonggui Wang, H. P. Lo, Yongheng Yang · Information Systems Frontiers · 2004 · 436 citations

Total Quality Management, Customer Satisfaction, Service Quality +10

The constituents of core competencies and firm performance: evidence from high-technology firms in china

Yonggui Wang, H. P. Lo, Yongheng Yang · Journal of Engineering and Technology Management · 2004 · 169 citations

Firm Performance, Core Competencies, Organizational Characteristic +8

Service quality, customer satisfaction and behavior intentions

Yonggui Wang, H. P. Lo · Info · 2002 · 135 citations

Customer Satisfaction, Service Quality, Service Research +11

Estimation of an origin-destination matrix with random link choice proportions: A statistical approach

H. P. Lo, N. Zhang, W.H.K. Lam · Transportation Research Part B Methodological · 1996 · 127 citations

Route Choice, Transport Network Analysis, Network Science +10

Customer‐focused performance and the dynamic model for competence building and leveraging

Yonggui Wang, H. P. Lo · Journal of Management Development · 2003 · 99 citations

Customer Experience, Customer Satisfaction, Turbulent Environment +17