Concepedia

Ray L. Benedicktus

RL

6

Publications

583

Citations

6

H-Index

2006

Active since

Affiliations

Florida State University(Current)

California State University, Fullerton

York University

Ray L. Benedicktus is an author at Florida State University specializing in management, marketing, and social influence.

Top concepts

MarketingManagementTrustSocial InfluenceCustomer SatisfactionBusinessCommunicationConsumer BehaviorConsumer ResearchDigital Marketing

Publications per year

2006–2018

6

Publications

6

Feeling Close From Afar: The Role of Psychological Distance in Offsetting Distrust in Unfamiliar Online Retailers

Peter R. Darke, Michael K. Brady, Ray L. Benedicktus et al. · Journal of Retailing · 2016 · 219 citations

Customer Satisfaction, Offsetting Distrust, Behavioral Decision Making +18

Conveying Trustworthiness to Online Consumers: Reactions to Consensus, Physical Store Presence, Brand Familiarity, and Generalized Suspicion

Ray L. Benedicktus, Michael K. Brady, Peter R. Darke et al. · Journal of Retailing · 2010 · 188 citations

Customer Satisfaction, Digital Marketing, Consumer Research +16

The effects of 3rd party consensus information on service expectations and online trust

Ray L. Benedicktus · Journal of Business Research · 2010 · 47 citations

Trust Metric, Customer Satisfaction, Party Consensus Information +11

Teaching Design Thinking in Marketing: Linking Product Design and Marketing Strategy in a Product Development Class

Steven Chen, Ray L. Benedicktus, Yuna Kim et al. · Journal of Marketing Education · 2018 · 44 citations

Brand Strategy, Education, Design Thinking Approaches +19

Building Trust with Consensus Information

Ray L. Benedicktus, Melinda L. Andrews · Journal of Interactive Advertising · 2006 · 44 citations

Consumer Uncertainty, Trust Management Architecture, Reputation Management +17

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