Tammy Neal Crutchfield

Consumer Comfort in Service Relationships

Deborah F. Spake, Sharon E. Beatty, Beverly K. Brockman et al. · Journal of Service Research · 2003 · 199 citations

Business, Marketing, Consumer Behavior +12

Advertising Agency Compensation: An Agency Theory Explanation

Deborah F. Spake, Giles D’Souza, Tammy Neal Crutchfield et al. · Journal of Advertising · 1999 · 61 citations

Business, Business Economics, Marketing +16

Developing a consumer relationship model of corporate social performance

Vicki Blakney Eveland, Tammy Neal Crutchfield, Ania Izabela Rynarzewska · Journal of Consumer Marketing · 2018 · 27 citations

Business, Marketing, Marketing Management +17

The Effect of Trust and Commitment on Retention of High-Risk Professional Service Customers

Tammy Neal Crutchfield · Services Marketing Quarterly · 2001 · 22 citations

Management, Organizational Behavior, Customer Relationship Management +16

Understanding why people do not give: strategic funding concerns for AIDS‐related nonprofits

Vicki Blakney Eveland, Tammy Neal Crutchfield · International Journal of Nonprofit and Voluntary Sector Marketing · 2006 · 18 citations

Public Affairs, Nonprofit Management, Social Psychology +13