Kimmy Wa Chan

Is Customer Participation in Value Creation a Double-Edged Sword? Evidence from Professional Financial Services across Cultures

Kimmy Wa Chan, Chi Kin Yim, Simon S. K. Lam · Journal of Marketing · 2010 · 663 citations

Customer Satisfaction, Business Culture, Value Theory +19

Is Customer Participation in Value Creation a Double-Edged Sword? Evidence from Professional Financial Services Across Cultures

Kimmy Wa Chan, Chi Kin Yim, Simon S. K. Lam · Journal of Marketing · 2010 · 660 citations · Full text

Customer Satisfaction, Business Culture, Value Theory +19

Strengthening Customer Loyalty through Intimacy and Passion: Roles of Customer–Firm Affection and Customer–Staff Relationships in Services

Chi Kin Yim, David K. Tse, Kimmy Wa Chan · Journal of Marketing Research · 2008 · 550 citations · Full text

Customer Experience, Customer Satisfaction, Customer–staff Relationships +19

Understanding consumer-to-consumer interactions in virtual communities: The salience of reciprocity

Kimmy Wa Chan, Stella Yiyan Li · Journal of Business Research · 2009 · 385 citations

Social Media, Engineering, Social Behavior +15

Do Customers and Employees Enjoy Service Participation? Synergistic Effects of Self- and Other-Efficacy

Chi Kin Yim, Kimmy Wa Chan, Simon S. K. Lam · Journal of Marketing · 2012 · 314 citations · Full text

Customer Experience, Customer Satisfaction, Behavioral Decision Making +20