Kimmy Wa Chan - Concepedia

Concepedia

Author

Kimmy Wa Chan

Hong Kong Polytechnic University ORCID

Also Known As

Kimmy W. Chan, Kimmy Wa Chan

26

Publications

3.5K

Citations

14

H-Index

70

Concepts

All Affiliations

Hong Kong Polytechnic University University of Hong Kong Hong Kong Baptist University City University of Hong Kong

KW

About

Kimmy Wa Chan is an author at Hong Kong Polytechnic University specializing in marketing, management, and business.

Top Concepts

#	Concept	H-Index	Publications	Citations
1	Management	11	11	3.2K
2	Business	10	10	2.6K
3	Social Sciences	3	3	510
4	Engineering	1	1	385
5	Health Sciences	1	1	181

Kimmy Wa Chan

×

14

Publications

3.5K

Citations

14

H-Index

	Year	Citations
Is Customer Participation in Value Creation a Double-Edged Sword? Evidence from Professional Financial Services across Cultures Kimmy Wa Chan, Chi Kin Yim, Simon S. K. Lam Journal of Marketing Customer SatisfactionBusiness CultureValue TheoryConsumer ResearchDouble-edged Sword	2010	663
Is Customer Participation in Value Creation a Double-Edged Sword? Evidence from Professional Financial Services Across Cultures Kimmy Wa Chan, Chi Kin Yim, Simon S. K. Lam Journal of Marketing Customer SatisfactionBusiness CultureValue TheoryConsumer ResearchDouble-edged Sword	2010	660
Strengthening Customer Loyalty through Intimacy and Passion: Roles of Customer–Firm Affection and Customer–Staff Relationships in Services Chi Kin Yim, David K. Tse, Kimmy Wa Chan Journal of Marketing Research Customer ExperienceCustomer SatisfactionCustomer–staff RelationshipsConsumer ResearchCustomer–firm Affection	2008	550
Understanding consumer-to-consumer interactions in virtual communities: The salience of reciprocity Kimmy Wa Chan, Stella Yiyan Li Journal of Business Research Social MediaEngineeringSocial BehaviorSocial ComputingInteractive Marketing	2009	385
Do Customers and Employees Enjoy Service Participation? Synergistic Effects of Self- and Other-Efficacy Chi Kin Yim, Kimmy Wa Chan, Simon S. K. Lam Journal of Marketing Customer ExperienceCustomer SatisfactionBehavioral Decision MakingSocial PsychologyConsumer Research	2012	314
Assessing Celebrity Endorsement Effects in China Kineta Hung, Kimmy Wa Chan, Caleb H. Tse Journal of Advertising Research Value TheoryConsumer ResearchBrand StrategyRelational PerspectiveSocial Influence	2011	181
Multiple reference effects in service evaluations: Roles of alternative attractiveness and self-image congruity Chi Kin Yim, Kimmy Wa Chan, Kineta Hung Journal of Retailing Customer SatisfactionAlternative AttractivenessBehavioral SciencesService QualityMultiple Reference Effects	2006	154
How Can Stressed Employees Deliver Better Customer Service? The Underlying Self-Regulation Depletion Mechanism Kimmy Wa Chan, Echo Wen Wan Journal of Marketing Customer SatisfactionJob PerformanceRegulatory DepletionHuman Resource ManagementOrganizational Behavior	2011	150
The trade-off of servicing empowerment on employees’ service performance: examining the underlying motivation and workload mechanisms Kimmy Wa Chan, Wing Lam Journal of the Academy of Marketing Science Employee InvolvementWork AttitudeManagementBusinessMotivation	2011	95
What Feedback Matters? The Role of Experience in Motivating Crowdsourcing Innovation Kimmy Wa Chan, Stella Yiyan Li, Jian Ni, Production and Operations Management Project ManagementFirm FeedbackSocial InfluenceOrganizational BehaviorMotivating Crowdsourcing Innovation	2020	93

Page 1