Kristof Coussement

A new hybrid classification algorithm for customer churn prediction based on logistic regression and decision trees

Arno De Caigny, Kristof Coussement, Koen W. De Bock · European Journal of Operational Research · 2018 · 513 citations

Computing, Marketing, Marketing Management +17

Churn prediction in subscription services: An application of support vector machines while comparing two parameter-selection techniques

Kristof Coussement, Dirk Van den Poel · Expert Systems with Applications · 2006 · 426 citations

Computing, Business Analytics, Marketing Management +17

Identifying influencers on social media

Paul Harrigan, Timothy M. Daly, Kristof Coussement et al. · International Journal of Information Management · 2020 · 238 citations

Social Sciences, Communication, Media Studies +11

A comparative analysis of data preparation algorithms for customer churn prediction: A case study in the telecommunication industry

Kristof Coussement, Stefan Lessmann, Geert Verstraeten · Decision Support Systems · 2016 · 203 citations

Computing, Computer Science, Management Information Systems +17

Integrating the voice of customers through call center emails into a decision support system for churn prediction

Kristof Coussement, Dirk Van den Poel · Information & Management · 2008 · 161 citations

Business, Marketing, Marketing Management +17