Koen W. De Bock

A new hybrid classification algorithm for customer churn prediction based on logistic regression and decision trees

Arno De Caigny, Kristof Coussement, Koen W. De Bock · European Journal of Operational Research · 2018 · 513 citations

Computing, Marketing, Marketing Management +17

Customer churn prediction in the online gambling industry: The beneficial effect of ensemble learning

Kristof Coussement, Koen W. De Bock · Journal of Business Research · 2013 · 155 citations

Computing, Business Analytics, Marketing +17

Incorporating textual information in customer churn prediction models based on a convolutional neural network

Arno De Caigny, Kristof Coussement, Koen W. De Bock et al. · International Journal of Forecasting · 2019 · 146 citations · Full text

Computing, Computer Science, Marketing +16

An empirical evaluation of rotation-based ensemble classifiers for customer churn prediction

Koen W. De Bock, Dirk Van den Poel · Expert Systems with Applications · 2011 · 129 citations

Computing, Business Analytics, Data Science +15

Explainable AI for Operational Research: A defining framework, methods, applications, and a research agenda

Koen W. De Bock, Kristof Coussement, Arno De Caigny et al. · European Journal of Operational Research · 2023 · 118 citations · Full text

Business, Decision Sciences, Artificial Intelligence +9