Integrating the voice of customers through call center emails into a decision support system for churn prediction

Comparing the Areas under Two or More Correlated Receiver Operating Characteristic Curves: A Nonparametric Approach

Elizabeth R. DeLong, David M. DeLong, Daniel L. Clarke‐Pearson · Biometrics · 1988 · 22.3K citations

Natural Sciences, Biostatistics, Diagnostic Assessment +16

The meaning and use of the area under a receiver operating characteristic (ROC) curve.

J A Hanley, Barbara J. McNeil · Radiology · 1982 · 21.8K citations

Medicine, Biostatistics, Clinical Sciences +12

Indexing by latent semantic analysis

Scott Deerwester, Susan Dumais, George W. Furnas et al. · Journal of the American Society for Information Science · 1990 · 12.8K citations

Computing, Computer Science, Information Retrieval +13

Term-weighting approaches in automatic text retrieval

Gerard Salton, Chris Buckley · Information Processing & Management · 1988 · 9.5K citations

Computing, Computer Science, Computational Linguistics +13

Introduction to modern information retrieval

Martín Dillon · Information Processing & Management · 1983 · 6K citations

Computing, Computer Science, Information Systems +12