Concepedia
Statistics
Publications
12
Citations
969
H-Index
11
Active since
2006
Affiliations
University of Manchester(Current)
Zurich University of Applied Sciences in Business Administration
University of Birmingham
Royal Holloway University of London
Ludwigsburg University of Education
Roediger Voss is an author at University of Manchester specializing in performance studies, education, and higher education.
Top concepts
Performance StudiesArtsEducationMarketingManagementService QualityHigher EducationBusinessCommunicationStudent Affairs
Publications per year
2006–2012
Examining student satisfaction with higher education services
Thorsten Gruber, Stefan Fuß, Roediger Voss et al. · International Journal of Public Sector Management · 2010 · 383 citations · Full text
Quality Of Life, Higher Education Services, Education +18
The desired teaching qualities of lecturers in higher education: a means end analysis
Roediger Voss, Thorsten Gruber · Quality Assurance in Education · 2006 · 111 citations · Full text
Designing and conducting online interviews to investigate interesting consumer phenomena
Thorsten Gruber, Isabelle Szmigin, Alexander Reppel et al. · Qualitative Market Research An International Journal · 2008 · 79 citations · Full text
Digital Marketing, Interviews Online, Consumer Study +23
Understanding the characteristics of effective professors: the student's perspective
Thorsten Gruber, Alexander Reppel, Roediger Voss · Journal of Marketing for HIGHER EDUCATION · 2010 · 75 citations · Full text
Handling customer complaints effectively
Thorsten Gruber, Isabelle Szmigin, Roediger Voss · Managing Service Quality · 2009 · 62 citations · Full text
Customer Experience, Customer Satisfaction, Consumer Research +21
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