Statistics
Publications
12
Citations
975
H-Index
11
Active since
2006
Roediger Voss is an author at University of Manchester specializing in satisfaction, customer satisfaction, and higher education.
Publications per year
2006–2012
12
12
Handling customer complaints effectively
Thorsten Gruber, Isabelle Szmigin, Roediger Voss · Managing Service Quality · 2009 · 62 citations · Full text
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