Taciana de Barros Jerônimo

Evaluation of Quality in Public Transport Services: The Use of Quality Dimensions as an Input for Fuzzy TOPSIS

Joás Tomaz de Aquino, Fagner José Coutinho de Melo, Taciana de Barros Jerônimo et al. · International Journal of Fuzzy Systems · 2018 · 42 citations

Total Quality Management, Customer Satisfaction, Fuzzy Multi-criteria Decision-making +12

Factors that influence the quality of services provided by the bus rapid transit system

Joás Tomaz de Aquino, Juliana Valença de Souza, Vanessa de Cássia Lima da Silva et al. · Benchmarking An International Journal · 2018 · 22 citations

Total Quality Management, Customer Satisfaction, Quality Of Life +15

An Integrated Methodology Using PROMETHEE and Kano’s Model to Rank Strategic Decisions

Angela Cristina Fofan, Lucas Ambrósio Bezerra de Oliveira, Fagner José Coutinho de Melo et al. · Engineering Management Journal · 2019 · 17 citations

Measuring quality service

Taciana de Barros Jerônimo, Denise Dumke de Medeiros · International Journal of Quality & Reliability Management · 2014 · 14 citations

Total Quality Management, Customer Satisfaction, Customer Experience +21

USING THE SERVQUAL MODEL TO ASSESSMALL SERVICE QUALITY AND CUSTOMER SATISFACTION

Larissa Maria Argollo de Arruda Falcão, Taciana de Barros Jerônimo, Fagner José Coutinho de Melo et al. · Brazilian Journal of Operations & Production Management · 2017 · 13 citations · Full text

Total Quality Management, Customer Satisfaction, Service Quality +11